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Articles 1 - 5 of 5
Full-Text Articles in Business
(Re)Imagining Mindfulness In Workplace Settings: An Exploration Of The Lived Experiences Of Black, Indigenous, Person Of Color (Bipoc) Mindfulness Professionals, Bemi Fasalojo
Theses and Dissertations
Work and racial discrimination are common causes of stress for Americans (American Psychological Association, 2019). Stress is even more prominent among adults since the COVID pandemic, civil unrest, and social justice uprising that occurred in the summer of 2020. Businesses have responded to stress by incorporating mindfulness practices. As the concept of mindfulness gains popularity in the workplace, there is a need to understand how mindfulness implemented in workplace settings can be modified to integrate culture and diversity-related themes to cultivate inclusion for BIPOC employees. Few studies have examined culturally attuned mindfulness programs in the workplace. There is also limited …
Discussion On The Differences Between U.S And Chinese Management Styles, Bazil Cunningham
Discussion On The Differences Between U.S And Chinese Management Styles, Bazil Cunningham
Global Tides
In an increasingly globalized world, conducting business with leaders from various parts of the world is inevitable. An understanding of the managerial styles of leaders is imperative to the long-term success and influence of an international corporation. This paper will introduce the managerial styles of executives from U.S and Chinese based companies and point out the variations in style that exist. Information received from interviews with Chinese and U.S managers will assist in determining the differences between each style. The synthesis of qualitative research analysis and scholarly data will aid in forming the argument as to whether both styles can …
Cultural Diversity In Student Ministry Leadership, Steven Zhou
Cultural Diversity In Student Ministry Leadership, Steven Zhou
Seaver College Research And Scholarly Achievement Symposium
In an attempt to contribute to how ministries and Christian academia is addressing issues of diversity, I am conducting a study to analyze correlations between ethnicity and styles/values of leadership. The goal is to uncover whether or not a particular ethnicity generally prefers one style of leadership over another. Past research on the subject has already seen that, in the business world, certain practices work better than others. For example, those from an Asian culture are more likely to prefer formality and authority as opposed to the collaborative and relationship-oriented style of leadership found in America. I will contribute to …
Cultural Implications Of Customer Satisfaction Differences Of Help Desks In The Us And China, William H. Bleuel, Terry Young, Wayne Gertmenian
Cultural Implications Of Customer Satisfaction Differences Of Help Desks In The Us And China, William H. Bleuel, Terry Young, Wayne Gertmenian
GSBM Faculty Scholarship
Customer satisfaction has become a very important aspect of business management in the high technology market. Companies that provide products and services world-wide often are concerned that customer satisfaction may be impacted by cultural differences. This study examines measures of customer satisfaction in two areas (China and the United States) to determine whether or not there is a difference in satisfaction scores provided by Help Desks. The trend in overall satisfaction over the seven year period from 2005 through 2011 is increasing in China faster than in the United States. Correlations between variously measured parameters of Help Desks and overall …
Cross-Cultural Customer Satisfaction Of High Technology Companies In China, India, And Japan, William H. Bleuel, Darrol J. Stanley
Cross-Cultural Customer Satisfaction Of High Technology Companies In China, India, And Japan, William H. Bleuel, Darrol J. Stanley
GSBM Faculty Scholarship
Customer satisfaction has become a very important aspect of business management in the high technology market. Companies that provide products and services world-wide often are concerned that customer satisfaction may be impacted by cultural differences. This study examines measures of customer satisfaction in China, India and Japan to determine whether or not there is a difference in satisfaction scores for field service, depot repair and help desk. The statistical results at a 5% confidence level indicate there is a difference in customer perception in all service support areas. The results clearly indicate that companies need to understand these differences in …