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Full-Text Articles in Business
Resolving The Telecommuting Paradox: Does Leader-Member Exchange Matter?, Ajay R. Ponnapalli
Resolving The Telecommuting Paradox: Does Leader-Member Exchange Matter?, Ajay R. Ponnapalli
FIU Electronic Theses and Dissertations
Prior theorizing about telecommuting has proposed the possibility of a telecommuting paradox (Gajendran & Harrison, 2007), which refers to a set of mutually incompatible consequences that telecommuting has for employees. On one hand, a key theme in managerial and scholarly writings on telecommuting is that it provides employees with greater flexibility and discretion over where, when, and how work is completed. According to this view, telecommuting leads to greater autonomy and this in turn is linked to beneficial outcomes including greater job satisfaction, intentions to stay, and better job performance. On the other hand, some researchers and the popular press …
The Influence Of Employee Engagement On Discretionary Effort And Job Performance In The Cruise Line Customer Contact Center Workplace, Stephen B. Rodoquino Iii
The Influence Of Employee Engagement On Discretionary Effort And Job Performance In The Cruise Line Customer Contact Center Workplace, Stephen B. Rodoquino Iii
FIU Electronic Theses and Dissertations
This nonexperimental, correlational study examined the relation among job fit,
psychological climate, and employee engagement and discretionary effort and job
performance. An Internet-based self-report survey was administered to a sample of 307
cruise line customer contact center reservation agents. The research hypotheses were
evaluated using correlational and hierarchical regression analytic procedures.
Job fit and psychological climate were linked positively and significantly with
employee engagement and employee engagement accounted for significant variance in
both discretionary effort and job performance. In evaluating the discretionary effort
conceptual model, after statistically controlling for gender, ethnicity and amount of job
experience, the results of the …
Work Creativity As A Dimension Of Job Performance, Angela C. Reaves
Work Creativity As A Dimension Of Job Performance, Angela C. Reaves
FIU Electronic Theses and Dissertations
To stay competitive, many employers are looking for creative and innovative employees to add value to their organization. However, current models of job performance overlook creative performance as an important criterion to measure in the workplace. The purpose of this dissertation is to conduct two separate but related studies on creative performance that aim to provide support that creative performance should be included in models of job performance, and ultimately included in performance evaluations in organizations. Study 1 is a meta-analysis on the relationship between creative performance and task performance, and the relationship between creative performance and organizational citizenship behavior …