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Full-Text Articles in Business
Validating An End-User Computing Satisfaction Instrument: A Confirmatory Factor Analysis Approach Using International Data, Kee-Sook Lim, Jeen-Su Lim, John H. Heinrichs
Validating An End-User Computing Satisfaction Instrument: A Confirmatory Factor Analysis Approach Using International Data, Kee-Sook Lim, Jeen-Su Lim, John H. Heinrichs
Journal of International Technology and Information Management
This study evaluates the construct validity of an end-user computing satisfaction scale in the context of the Korean culture. The structure and dimensionality, reliability and validity of an end-user computing satisfaction (EUCS) instrument were cross-validated using data obtained from 108 managers of Korean firms in the context of the end-user satisfaction with their office information system. The results of this study are generally consistent with previous findings regarding the measurement property of this instrument. However, Korean data also supports the five correlated first-order factors model. Managerial and research implications of the identified results are discussed.
Determinants Of Mobile Payments: An Empirical Analysis, Lei-Da Chen, Ravi Nath
Determinants Of Mobile Payments: An Empirical Analysis, Lei-Da Chen, Ravi Nath
Journal of International Technology and Information Management
Success of mobile commerce hinges on the availability of methods of payment that are secure, ubiquitously available, globally accepted, and easy-to-use. Mobile payment (mPayment) entails making payments using mobile devices such as wireless handsets, personal digital assistants, and other radio frequency (RF) and near field communication (NFC) devices. While mPayment is still in its infancy, its acceptance is likely to increase considerably in the coming years. In the United States, the acceptance of mPayment lags behind that of Europe and Asia. In the U.S, many experts believe that the next step in mPayment evolution is the development of a single-device …
A Quantitative Model For Crm Performance Evaluations, Sanjeev K. Bordoloi, Prabhu Aggarwal, Tom Tobin
A Quantitative Model For Crm Performance Evaluations, Sanjeev K. Bordoloi, Prabhu Aggarwal, Tom Tobin
Journal of International Technology and Information Management
This paper identifies important performance measurements for the operation of CRM units in the call center industry, and then uses Data Envelopment Analysis (DEA) to compare the performances of a selected set of call centers. The results provide several managerial insights that will assist CRM managers in effective decision making, especially in the areas of increasing efficiencies and improving customer service. Overall, this paper contributes towards managing resources and processes that would aid in the acquisition and support of information technology within a firm.
Enterprise Modelling Using Unified Framework Supporting Distributed Object Computing, Manuj Darbari, Bhaskar Karn
Enterprise Modelling Using Unified Framework Supporting Distributed Object Computing, Manuj Darbari, Bhaskar Karn
Journal of International Technology and Information Management
This paper provides a support for the analysis phase in the life cycle of the enterprise distributed computing systems. The major goal of our work is to provide a small but powerful set of enterprise modeling concepts. We will be extending the concept of Enterprise Modeling using EDOC inter-agent system using OPEN Framework.
State And Context-Dependent Information Management And Wealth Accumulation: An Information Analysis Of The Billionaires Between Taiwan And China, Ben-Chieh Liu, Lee-Hsuan Lin
State And Context-Dependent Information Management And Wealth Accumulation: An Information Analysis Of The Billionaires Between Taiwan And China, Ben-Chieh Liu, Lee-Hsuan Lin
Journal of International Technology and Information Management
From the Forbes Magazine survey of the world’s 538 richest, seventy seven (77) or about 14.4% were identified as born in Asia (Asia Week, June 28, 2001). In addition, the top 100 billionaires (in $NT) in Taiwan, 2001 and 2002 were surveyed by Taiwan Smart Monthly magazine ( Nov 11, 2002) and another top 100 billionaires in China (in U.S dollars) were reported by the Forbes magazine in 2004. This paper utilizes Liu ,Lin, Lee and Chou’s (1996) state and context dependent information management model specification (Joseph & John, 2006), and equity account dependent variables to study the underlying intercultural …