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Soft-Skills Training And Cultural Sensitization Of Indian Bpo Workers: A Qualitative Study, Ramesh Subramanian
Soft-Skills Training And Cultural Sensitization Of Indian Bpo Workers: A Qualitative Study, Ramesh Subramanian
Communications of the IIMA
This paper describes a study of soft-skills training at a large Business Process Outsourcing Firm located in Bangalore, India. Soft-skills training pertains to social and customer handling skills in addition to cultural sensitization of Indians to other cultures. Soft-skills are very important for the success of BPO firms, yet there is not much in the literature that addresses soft-skills training of BPO workers. This study attempts to bridge the gap. It adopts a qualitative approach using a combination of methods such as the long interview, secondary sources research and actual observation. The results are used to develop a framework for …
A Model Of Jordanian Firm’S Trainees’ Acceptance Of A Web-Based Training, Amin A. Shaqrah, Al Hareth Abu Husain
A Model Of Jordanian Firm’S Trainees’ Acceptance Of A Web-Based Training, Amin A. Shaqrah, Al Hareth Abu Husain
Journal of International Technology and Information Management
This study investigates E-learning technologies such as web based training “WBT” as a one of many products which wide used in all corporate training for delivering educational content to their employees. In order to achieve a better view and validate the study, researcher attempts to give details of how technology acceptance models help Jordanian trainees firms in accepting e- learning technology, and how if applied will result more attention to usage behavior. The empirical examination of study model which developed based on Unified Theory of Acceptance and Use of Technology ”UTAUT” which indicates that the Jordanian trainees’ firms’ usage behavior …
Cultural Issues In Software Estimation: From Intuition To Model Based Estimation In Upgrade Projects, Sanjay Mohapatra
Cultural Issues In Software Estimation: From Intuition To Model Based Estimation In Upgrade Projects, Sanjay Mohapatra
Journal of International Technology and Information Management
This paper discusses issues related to change in culture that happens when software estimation becomes scientific, methodical and predictive. From a person based intuitive approach to model based estimation techniques, the approach necessitates a change in mindset and culture. This change in culture has been noticed in upgrade projects. Upgrades play an important role in product life cycle. A product is released with required features to meet immediate requirements of the customers. Any additional or modifications to features are carried through upgrade projects. These upgrades planned well in advance by the product developing organizations are made available to customers through …