Business Commons^™

Good Management’S Impact On Inventory Shrinkage, David J. Cherrington

Faculty Publications

One of my good friends, Joseph Nelson, tried to convince me that inventory shrinkage was mostly a management problem. Based on his experience as a store manager, Joe claimed that the conduct and example of top management were the most important factors in curtailing shoplifting and employee theft. I was much more inclined to focus on the dishonesty of customers and employees.