Open Access. Powered by Scholars. Published by Universities.®
- Discipline
-
- Social and Behavioral Sciences (11)
- Marketing (8)
- Technology and Innovation (5)
- Finance and Financial Management (4)
- Management Information Systems (4)
-
- Communication (3)
- Computer Engineering (3)
- Corporate Finance (3)
- E-Commerce (3)
- Engineering (3)
- Human Resources Management (3)
- Law (3)
- Science and Technology Studies (3)
- Accounting (2)
- Asian Studies (2)
- Banking and Finance Law (2)
- Bankruptcy Law (2)
- Business Administration, Management, and Operations (2)
- Communication Technology and New Media (2)
- Data Storage Systems (2)
- Digital Communications and Networking (2)
- Economic Policy (2)
- Economics (2)
- Insurance (2)
- International and Area Studies (2)
- Operations and Supply Chain Management (2)
- Public Affairs, Public Policy and Public Administration (2)
- Social Media (2)
- Sociology (2)
- Institution
-
- Singapore Management University (4)
- Universitas Indonesia (4)
- California State University, San Bernardino (3)
- George Fox University (2)
- Liberty University (2)
-
- University of Denver (2)
- Yale University (2)
- Abilene Christian University (1)
- Beirut Arab University (1)
- Butler University (1)
- Edith Cowan University (1)
- Kansas State University Libraries (1)
- Minnesota State University, Mankato (1)
- Pepperdine University (1)
- University of South Florida (1)
- University of Texas Rio Grande Valley (1)
- University of the Incarnate Word (1)
- Walden University (1)
- Western University (1)
- Publication
-
- ASEAN Marketing Journal (3)
- Journal of International Technology and Information Management (3)
- Doctor of Business Administration (DBA) (2)
- Doctoral Dissertations and Projects (2)
- Electronic Theses and Dissertations (2)
-
- Journal of Financial Crises (2)
- Research Collection Yong Pung How School Of Law (2)
- All Graduate Theses, Dissertations, and Other Capstone Projects (1)
- BAU Journal - Society, Culture and Human Behavior (1)
- Electronic Thesis and Dissertation Repository (1)
- International Review of Business and Economics (1)
- Journal of Financial Therapy (1)
- Jurnal Manajemen dan Usahawan Indonesia (1)
- Marketing Faculty Publications and Presentations (1)
- Research Collection Lee Kong Chian School Of Business (1)
- Research Collection School Of Accountancy (1)
- Research outputs 2014 to 2021 (1)
- Scholarship and Professional Work - Business (1)
- Theses & Dissertations (1)
- Theses and Dissertations (1)
- University of South Florida (USF) M3 Publishing (1)
- Walden Dissertations and Doctoral Studies (1)
- Publication Type
Articles 1 - 30 of 31
Full-Text Articles in Business
Analisis Pengaruh Cues Terhadap Trust, Attitude, Dan Online Shopping Intention Di Instagram, Larasati Chandra Githa Purnamaningrum, Yeshika Alversia
Analisis Pengaruh Cues Terhadap Trust, Attitude, Dan Online Shopping Intention Di Instagram, Larasati Chandra Githa Purnamaningrum, Yeshika Alversia
Jurnal Manajemen dan Usahawan Indonesia
The purpose of this research is to determine the cues (signals/clues) in Instagram posts which are attractiveness, popularity and argument quality that can affect trust which will affect attitudes towards shopping using Instagram, and thus affect purchase intentions of Indonesian local beauty products through Instagram. The sample used in this study are active Instagram users aged 17 years and over who follow one of Indonesia’s local beauty brands in Instagram, and have not made purchases from the local beauty brand that they are followed. There were 226 respondents in this study and used pur- posive sampling. The research questionnaire was …
Specialty Store And Multi-Brand Store Loyalty: An Indian Consumer Perspective, Sarabjot Singh, Piyush Kumar Sinha, Hari Govind Mishra
Specialty Store And Multi-Brand Store Loyalty: An Indian Consumer Perspective, Sarabjot Singh, Piyush Kumar Sinha, Hari Govind Mishra
ASEAN Marketing Journal
In the competitive era of retailing, retailers need to understand the importance of store format preferences. The study aimed to understand consumer store loyalty; in-depth interview was conducted to examine consumer store loyalty antecedents for two retail formats: specialty stores and multi brand stores. The study conceptualizes store loyalty factors like program loyalty, trust and brand commitment. Trust and brand commitment act as mediating factors between store image and store loyalty formats, and also between brand image and store loyalty formats. The findings highlight how consumer store loyalty preference differ for these two formats.
The Impact Of Satisfaction And Trust On Loyalty Of E-Commerce Customers, Mochammad Auditya Brilliant, Adrian Achyar
The Impact Of Satisfaction And Trust On Loyalty Of E-Commerce Customers, Mochammad Auditya Brilliant, Adrian Achyar
ASEAN Marketing Journal
The number of Internet users in Indonesia and e-commerce sales is growing. However, Indonesia is less active in e-commerce research compared to other Asian countries, and existing studies cover limited area. The purpose of this study is identifying the impact of customer satisfaction and trust on loyalty in e-commerce and identifying the factors that influence satisfaction. The results are that information quality affects trust and that trust affects loyalty. E-commerce websites should focus on delivering trusted information on product quality, which will lead to greater customer trust, and greater trust will lead to greater loyalty to the websites
Internal Customer Satisfaction And Service Quality Toward Trust And Word Of Mouth, Sri Rahayu
Internal Customer Satisfaction And Service Quality Toward Trust And Word Of Mouth, Sri Rahayu
ASEAN Marketing Journal
This study generally aims to analyze the influence of internal customer satisfaction and perceptions of service quality in creating trust and word of mouth in higher education service industry. In the process, this study aims to achieve a special purpose, which is to build constructs/ variables to measure internal customer satisfaction, so in the future it can be applied to universally in other institutions of higher education. The results of this study indicate that the internal customer satisfaction can be measured with three constructs, namely: service product, service delivery, and service environment. All of those variables have significant relationship with …
Trust Propensity Across Cultures: The Role Of Collectivism, Stanford A. Westjohn, Peter Magnusson, George R. Franke, Yi Peng
Trust Propensity Across Cultures: The Role Of Collectivism, Stanford A. Westjohn, Peter Magnusson, George R. Franke, Yi Peng
Marketing Faculty Publications and Presentations
Does collectivism influence an individual's willingness to trust others? Conflicting empirical results from past research and the role of trust in international marketing make this question important to resolve. We investigate this question across cultures and at the individual level with four studies using multiple methods. Study 1 establishes correlational evidence between societal-level collectivism and individual-level trust propensity with results from a multi-level analysis of data from over 6,000 respondents in 36 different countries. Study 2 offers an individual-level analysis using the trust game, introducing a more rigorous behavioral outcome variable. Study 3 contributes causal evidence at the individual level …
Consumer Attitude And Their Purchase Intention: A Review Of Literature, Venkatesh S. Shastry, Anupama
Consumer Attitude And Their Purchase Intention: A Review Of Literature, Venkatesh S. Shastry, Anupama
International Review of Business and Economics
The objective of the paper is to bring spotlight on literature related to consumer attitude and purchase intention. The Paper attempts to identify and segregate factors which are vital and critical antecedents to formation of consumer attitude consequently “Intention to purchase”. For this purpose over 200 Journal articles were scrutinized on pre-set parameters, while 25 of them that are relevant research papers presented here. The factors considered include social media, traditional media, Word of mouth, message process involvement and trust. The findings of the study include a gamut of research objectives and aims, host of pertinent scales, commonly adopted methodologies, …
Towards A Calibrated Trust-Based Approach To The Use Of Facial Recognition Technology, Gary Kok Yew Chan
Towards A Calibrated Trust-Based Approach To The Use Of Facial Recognition Technology, Gary Kok Yew Chan
Research Collection Yong Pung How School Of Law
The use of facial recognition technology has given rise to much debate relating to issues concerning privacy infringements, bias and inaccuracies of data and outputs, possibilities of covert use, the lack of data security and the problem of function creep. Certain states and jurisdictions have called for bans and moratoria on the use of facial recognition technology. This paper argues that a blanket ban on facial recognition technology would be overly precautionary without fully considering the wide range of uses and benefits of the innovation. To promote its acceptance, trust in facial recognition technology should be developed in a calibrated …
An Exploration Of Internal Control Deficiencies And Their Impact On Fraud In Local Churches In Nigeria, Samuel Eze
An Exploration Of Internal Control Deficiencies And Their Impact On Fraud In Local Churches In Nigeria, Samuel Eze
Doctoral Dissertations and Projects
This research study explores the impact of internal control deficiencies on fraud in local churches in Nigeria and provides church leaders, trusted church members, employees, and volunteers with the necessary tools to guard church funds and assets from fraud and waste of resources. The researcher designed the study to answer six research questions addressed with 16 semi-structured interview questions and the outcome was obtained from 17 church leaders, ministers, employees, and volunteers of local churches in the Enugu area, Nigeria. The six themes that emerged from the study include accountability and stewardship, good internal control procedures, segregation of duties, disciplinary …
Trust In Fair Value Accounting: Evidence From The Field, Clarence Goh, Chu Yeong Lim, Jeffery Ng, Gary Pan, Kevin Ow Yong
Trust In Fair Value Accounting: Evidence From The Field, Clarence Goh, Chu Yeong Lim, Jeffery Ng, Gary Pan, Kevin Ow Yong
Research Collection School Of Accountancy
We survey stakeholders in the financial reporting process to examine trust in fair value accounting. Although respondents demonstrate high confidence in financial statements, they believe that fair value accounting decreases trust in financial reporting and that preparing fair value numbers is costly but beneficial. They also strongly believe in the Conceptual Framework underlying standard setting. Using multivariate regression analyses, we find that perceiving fair value accounting as beneficial is positively associated with trust in it, consistent with the theory of reasoned action that people engage in behavior (e.g., trust) based on expected positive outcomes of that behavior. We find that …
Hazy Team Composition Processes: Shared Team Leadership, A Strategy To Team Excellence In Higher Education, Pervaiz Masih
Hazy Team Composition Processes: Shared Team Leadership, A Strategy To Team Excellence In Higher Education, Pervaiz Masih
Electronic Theses and Dissertations
Teamwork is an emergent property of efficacious organizations. Team-based and result-oriented organizational structures are gaining momentum, increasing 6% each year. Over 80% of organizations globally deploy teams by putting ordinary people to work together for extraordinary performance. The Defense Language Institute Foreign Language Center is a unique institute that teaches foreign languages in an immersive and team-based environment. This mixed-methods research study investigated (a) the teaching team composition processes, (b) the applicability of trust and diversity in team composition, and (c) the impact of shared team leadership in the Defense Language Institute Foreign Language Center. Data were collected from 82 …
Extending The Theory Of Planned Behavior To Explain Intention To Use Online Food Delivery Services In The Context Of Covid -19 Pandemic, Ahmed C. Bouarar, Smail Mouloudj, Kamel Mouloudj
Extending The Theory Of Planned Behavior To Explain Intention To Use Online Food Delivery Services In The Context Of Covid -19 Pandemic, Ahmed C. Bouarar, Smail Mouloudj, Kamel Mouloudj
University of South Florida (USF) M3 Publishing
The increased fear of getting COVID-19 led to significant changes in foodservice delivery and shoppers' behaviors. This paper incorporated trust and fear of COVID-19 into the theory of planned behavior (TPB) model to explore shopper’s intention to use online food delivery (OFD) services in the context of the COVID-19 pandemic. A self-administered questionnaire was developed to collect data from 278 respondents intercepted at the three largest shopping centers located in Algiers city (Algeria). A multiple regression analysis was used to test the hypotheses of the model. This research found that intention to use OFD is significantly and positively affected by …
Trust And Bias In Peer-To-Peer Ratings: Why Peer-To-Peer Service Ratings Are Nearly Always Positive, And How They Can Be Fixed, Michael Moorhouse
Trust And Bias In Peer-To-Peer Ratings: Why Peer-To-Peer Service Ratings Are Nearly Always Positive, And How They Can Be Fixed, Michael Moorhouse
Electronic Thesis and Dissertation Repository
Transactions in the peer-to-peer sharing economy carry high risk and uncertainty. Consumers exchange with non-professional providers with whom they have no past history, and must rely on ratings and reviews for choice selection. However, there is a large positive bias in the ratings, making differentiation difficult, and causing some consumers to lose trust. Despite these concerns, little progress has been made to demonstrate the cause of the bias or how it can be fixed. I address this gap by demonstrating that consumers evaluate peer-peer experiences based on trust. This trust evaluation, in concert with network and social factors, contributes to …
Impact Of Corporate Social Responsibility And Sustainability Practices On Brand Trust And Purchase Intention In The Wine Industry, Sarah L. Cooley
Impact Of Corporate Social Responsibility And Sustainability Practices On Brand Trust And Purchase Intention In The Wine Industry, Sarah L. Cooley
Doctor of Business Administration (DBA)
The wine industry continues to grow and is expected to reach 429 billion U.S. dollars by 2023 (Oloruntoba, 2020) and is a major contributor to environmental degradation. The wine industry plays a role in soil degradation, water pollution, waste disposal, and land/vegetation damage. The wine-making process creates emissions and depletes oxygen in the environment, which is linked with increased death rates of aquatic organisms. The wine industry impacts crop growth, the solubility of metals in soil, increases toxicity of water, and generates destructive algal bloom. The industry has been slow to adopt sustainable practices and has been subject to less …
Why Do Robots Have Smiley Faces?, Mark Findlay
Why Do Robots Have Smiley Faces?, Mark Findlay
Research Collection Yong Pung How School Of Law
The author discussed why engineers and designers provide machines with the semblance of friendliness, and why it takes more than that for humans to trust AI. The ground-breaking AI in community research and policy initiative by CAIDG, supported by the National Research Foundation Singapore under its Emerging Areas Research Projects Funding Initiative, seeks to understand how and why trust can be established when humans and machines come together.
How Positive Practices In Organizations Are Associated With Employee Engagement Via The Moderating Effects Of Generational Cohorts In U.S. Customer Service Organizations, Deborah A. Poole
Theses & Dissertations
The purpose of this study is to examine the moderating role that the respective workforce generational cohorts may have on the relationship between positive practices in organizations and levels of employee engagement of U.S. based adult customer service representatives of all races. Studies show that higher employee engagement positively affects employee motivation, satisfaction, productivity, and ultimately the financial success of the organization. However, the levels of engagement for front line customer service positions are some of the lowest of occupations measured by Gallup and have actually declined in recent years. The broaden and build theory of positive emotions shows that …
Communication, Collaboration, And Trust Within Virtual Teams, Courtney E. Boyd
Communication, Collaboration, And Trust Within Virtual Teams, Courtney E. Boyd
Doctoral Dissertations and Projects
Virtual teams have gained much popularity within in the past 20 years, and the impacts of COVID-19 have only increased their popularity and usage within organizations. Virtual teams provide an organization to be adaptable, cut costs, and increase their knowledge base; however, virtual teams are not without their challenges. The purpose of this qualitative case study was to understand how leadership can impact virtual team performance through enhancing communication, collaboration, and trust. Through participant responses, three main themes were developed. These themes were issues with communication, communication and trust, and organizational culture. Two sub-themes within issues with communication were identified …
The Rescue Of American International Group Module F: The Aig Credit Facility Trust, Alec Buchholtz, Aidan Lawson
The Rescue Of American International Group Module F: The Aig Credit Facility Trust, Alec Buchholtz, Aidan Lawson
Journal of Financial Crises
In September 2008, American International Group, Inc. (AIG) experienced a liquidity crisis. To avoid the insurance giant’s bankruptcy, the Federal Reserve Bank of New York (FRBNY) extended an $85 billion emergency secured credit facility to AIG. In connection with the credit facility, AIG issued 100,000 shares of preferred stock, with voting rights equal to and convertible into 79.9% of the outstanding shares of AIG common stock, to an independent trust (the Trust) set up by the FRBNY. Three trustees held the stock for the sole benefit of the US Treasury, exercised the rights, powers, authorities, discretions, and duties of the …
The Rescue Of American International Group Module A: The Revolving Credit Facility, Alec Buchholtz, Aidan Lawson
The Rescue Of American International Group Module A: The Revolving Credit Facility, Alec Buchholtz, Aidan Lawson
Journal of Financial Crises
On September 15, 2008, the big three rating agencies downgraded AIG’s credit ratings multiple levels, exacerbating liquidity strains that the company was experiencing due to increasing cash demands by securities borrowers and collateral calls by credit default swap (CDS) customers. To prevent AIG from filing for bankruptcy, the Federal Reserve (the Fed) announced on the following day that, pursuant to its emergency powers, it would provide the company with an $85 billion Revolving Credit Facility (RCF). The RCF was secured by AIG assets and interests in its subsidiaries and required AIG to grant the US Department of the Treasury a …
An Analysis Of The Impact Of An Influencer's Perceived Trustworthiness And Content Quality On Their Follower's Travel Intent, Josh C. Mcnair
An Analysis Of The Impact Of An Influencer's Perceived Trustworthiness And Content Quality On Their Follower's Travel Intent, Josh C. Mcnair
Doctor of Business Administration (DBA)
Influencer marketing is quickly becoming an essential aspect of a company's online and social media strategy. This research examines the field of influencer marketing by conducting a quantitative study that researches the impact of two influencer attributes, trust and content quality, and how they affect the travel intentions of a follower. The study was conducted directly by an influencer on their followers, and the analysis showed that trust and content quality impact the travel intentions of followers. This work is important as the travel industry is still recovering from the Covid-19 pandemic. It provides a better understanding of how companies, …
The Role Of Country Of Origin, Perceived Value, Trust, And Influencer Marketing In Determining Purchase Intention In Social Commerce, Ali A. Abou Ali, Alaa A. Ali, Nehale Mostapha
The Role Of Country Of Origin, Perceived Value, Trust, And Influencer Marketing In Determining Purchase Intention In Social Commerce, Ali A. Abou Ali, Alaa A. Ali, Nehale Mostapha
BAU Journal - Society, Culture and Human Behavior
The paper aims to improve understanding about the causes why customers intend to purchase online through social media networks. The study examined factors affecting purchase intention namely: country of origin effect, trust, perceived value, and influencer marketing on the willingness of buyers to purchase clothes through social commerce. A questionnaire was established for data collection, and 400 forms were collected in Lebanon, and were analyzed using SEM to examine the relationships in the conceptual framework suggested. Results designated that country of origin, trust, and perceived value were three significant precursors of customers’ purchase intention in the context of social commerce. …
Trust And Retirement Preparedness: Evidence From Singapore, Benedict S. K. Koh, Olivia S. Mitchell, Joelle H. Fong
Trust And Retirement Preparedness: Evidence From Singapore, Benedict S. K. Koh, Olivia S. Mitchell, Joelle H. Fong
Research Collection Lee Kong Chian School Of Business
Trust is an essential component of any financial system, and distrust can undermine savings and economic growth. Our study draws on the Singapore Life Panel to assess how trust ties to older respondents’ (1) pension plan participation and withdrawals; (2) life, health, and long-term care insurance holdings; and (3) stock market engagement. We show that the widely-used ‘trust in people’ question is uncorrelated with household behaviours related to retirement preparedness. Instead, trust in private and public financial representatives is positively associated with pension savings, investments, and insurance holdings. Financial literacy also plays an important and consistent role in retirement decision-making.
Research Framework Of Human Factors Interactions With Technical And Security Factors In Cloud Computing, Hongjiang Xu, Sakthi Mahenthiran
Research Framework Of Human Factors Interactions With Technical And Security Factors In Cloud Computing, Hongjiang Xu, Sakthi Mahenthiran
Scholarship and Professional Work - Business
There are many advantages to adopt cloud computing, however, some important issues need to be addressed, such as cybersecurity, cost-saving, trust, implementation complexity, and cloud provider’s reliability. This study developed a research framework to study the human factors that interact with technical and cybersecurity factors to affect the cloud-computing provider’s performance from the user’s perspective. Research hypotheses were developed and a survey was conducted to test the hypotheses and validate the research framework.
The Money Scripts Related To The Use And Trust Of Investment Advice, Travis L. Sholin, Han Na Lim, Miranda Reiter, Efthymia Antonoudi, Meghaan Lurtz
The Money Scripts Related To The Use And Trust Of Investment Advice, Travis L. Sholin, Han Na Lim, Miranda Reiter, Efthymia Antonoudi, Meghaan Lurtz
Journal of Financial Therapy
This study examines the association between four money scripts (i.e., money avoidance, money worship, money status, and money vigilance) and the use of investment advice and trust in that advice from a variety of sources (i.e., family and friends, financial software, financial professionals, and one’s own research). Using primary data, we found that money avoidance was negatively associated with trust in professional financial advice. Money worship is positively associated with receiving investment advice from financial software and doing one’s own research. Money status was negatively associated with trusting one's own research. Money vigilance was positively associated with using a financial …
The Duality Of Reality: Perception Creation Using Symbolic Management, Christopher J. Thomas
The Duality Of Reality: Perception Creation Using Symbolic Management, Christopher J. Thomas
Electronic Theses and Dissertations
People have historically used different types of symbols to signal an ideology, to create a sense of prestige, or to gain legitimacy. Examples of these types of symbols can be seen in displays ranging from marketing ads to presidential election materials. While these types of symbols tend to be socially constructed, and universally identifiable, the consequences of their use are less uniform in nature. This study explores the gap that currently exists between a symbol’s inherent value and the expected consequences of its use. My theoretical prediction includes two principles: The use of symbolic management to create symbolic environments and …
Exploring Factors Influencing Adoption Of Blockchain In Accounting Applications Using Technology–Organization–Environment Framework, Sujata Seshadrinathan, Shalini Chandra
Exploring Factors Influencing Adoption Of Blockchain In Accounting Applications Using Technology–Organization–Environment Framework, Sujata Seshadrinathan, Shalini Chandra
Journal of International Technology and Information Management
Blockchain is one of the most promising technological innovations of recent times, with the potential to change the very way information systems are used by the accounting function. It is however expected to be disruptive and yet to see high adoption rates. Identification of factors influencing the adoption is required to empower the accounting fraternity to harness the full potential of blockchains. This study is one of the first to inductively explore and develop an adoption model for blockchains as well as for accounting applications with theoretical groundings in the Technology-Organization-Environment (TOE) framework, which has been extended with a variable …
Exploring The Behavioral Intention To Use Collaborative Commerce: A Case Of Uber, C. Christopher Lee, Sinéad Ruane, Hyoun Sook Lim, Ruoquing Zhang, Heechang Shin
Exploring The Behavioral Intention To Use Collaborative Commerce: A Case Of Uber, C. Christopher Lee, Sinéad Ruane, Hyoun Sook Lim, Ruoquing Zhang, Heechang Shin
Journal of International Technology and Information Management
The goal of our research study is to develop a hybrid instrument built on the revised Unified Theory of Acceptance and Use of Technology (UTAUT2) framework, which is reliable in predicting the behavioral intention to use the Uber ridesharing app. It focuses on extending the UTAUT2 in collaborative consumption, particularly from a consumer and ridesharing-app perspective. Our proposed framework, UTAUT-CC, preserves existing UTAUT2 constructs – performance expectancy, effort expectancy, social expectancy, and facilitating conditions. It also retains demographic moderating variables of age and gender, while maintaining some of the key integral relationships depicted in those models. We integrated three new …
The Moderating Impact Of Yoga On The Relationship Between Employee Job Satisfaction And Trust In Management, Khalid George Darargeh
The Moderating Impact Of Yoga On The Relationship Between Employee Job Satisfaction And Trust In Management, Khalid George Darargeh
Walden Dissertations and Doctoral Studies
Employees with low job satisfaction are less likely than employees with average or high job satisfaction to achieve organizational productivity objectives. Owners of U. S. companies lose an estimated $605 billion each year in productivity due to low employee job satisfaction. Grounded in the leader-member exchange theory, the purpose of this quantitative correlational study was to examine the moderating impact of yoga on the relationship between employee trust in leadership and employee job satisfaction. Using LinkedIn and Facebook, participants were 80 full-time professionals living in the Baltimore County or Baltimore City vicinities who varied in their participation in yoga as …
Trust And Closeness: A Mixed Method For Understanding The Relationship Of Social Network Users, Lei Yang, Xue Wang, Margaret Meiling Meiling Luo
Trust And Closeness: A Mixed Method For Understanding The Relationship Of Social Network Users, Lei Yang, Xue Wang, Margaret Meiling Meiling Luo
Journal of International Technology and Information Management
Mutual trust among social networks users encourages positive communications, so it is critical to study trust in the context of online social networks. In this study, we built a model to calculate trust of social media users. Data was collected from Qzone (Tencent Technology Co., Ltd.), a SN service (also known as QQ) in China. We identified 150 QQ users and 3 friends from each of the users; data of these users were collected by Python program. The relationship between trust and closeness was constructed using an ordinary least squares regression model, and the factors that influence trust between social …
The Relationship Between Organizations' Response To Customer Complaints, Customer Trust, And Loyalty, Abimbola Ajibola
The Relationship Between Organizations' Response To Customer Complaints, Customer Trust, And Loyalty, Abimbola Ajibola
All Graduate Theses, Dissertations, and Other Capstone Projects
The purpose of this quantitative study was to examine the relationship between organizations’ responses to customer complaints and their effects on customer loyalty and trust. Four hypotheses were established for this study to help us gain a greater understanding of the dynamics of the responses to customer complaints and their relationship with trust and loyalty. Five independent variables (apology, timeliness, explanation, compensation, and dialogue/active listening) and two dependent variables (trust and brand loyalty) were used to test the hypotheses. An online survey was conducted through Qualtrics and data were collected from participants who were students at a Midwestern University. Facebook …
From Truth To Trust: The Impact Of Blockchain Traceability On Trust In Product Authenticity, Frank Betz
From Truth To Trust: The Impact Of Blockchain Traceability On Trust In Product Authenticity, Frank Betz
Theses and Dissertations
In the global marketplace, customers are increasingly unaware of the source, provenance, and authenticity of products. Early research has shown that the introduction of blockchain technology into the supply chain area can make it more transparent and trustworthy. As a platform that supports distributed, cryptographically secure, auditable transactions, blockchain has expanded from the domain of digital cryptocurrency into the domain of physical asset provenance and ownership tracking and tracing. This research examines blockchain support of trust in product authenticity adopting a two-paper dissertation format. In the first conceptual paper, I develop a conceptual framework on blockchain technology's unique features and …