Business Commons^™

Reducing Long Distance Truck Driver’S Intention To Leave: An Analysis Of Professional Drivers And Owner Operators Using Importance/Performance Methods, Robert M. Cosenza, Robert Neil Southern, Tracy Anna Cosenza, Jerry W. Wilson

Journal of Transportation Management

Since it is widely known that turnover is highest among unsatisfied employees, the authors argue that long haul professional drivers (PDs) and owner operators (OOs) can be retained by using a yearly importance/performance analysis of company drivers. Because qualified drivers are becoming more scarce and difficult to recruit/retain, carriers need to focus on increasing driver retention. In this article, we suggest an Importance/Performance (IP) model which uses an “if then” perspective, relating intention to leave as a function of the PD/OO: IP structure. This model is used to explain the managerial changes that could be made to retain professional drivers …

Increasing Responsiveness Through The Firm-Lsp Relationship Structure: A Behavioral Perspective, David M. Gligor, Mary C. Holcomb

Journal of Transportation Management

This study investigates the behavioral aspects of the firm-logistics service provider (LSP) relationship in order to better understand the avenues through which LSP responsiveness to changing customer needs can be enhanced. Because the research examining the behavioral aspects of the firm- LSP relationship is sparse, a dyadic qualitative research approach was taken to explore the development of a relationship structure that will facilitate the level of responsiveness that the firm desires. This study revealed that the key to enhancing LSP responsiveness lays in the structure of the firm-LSP relationship. Specifically, it was found that the level of cooperation, coordination, communication, …

Conflicting Perspectives On The Government Mandate For The Use Of Electronic On-Board Recording Devices In Commercial Motor Vehicles: A Case Study, Helen Maclennan

Journal of Transportation Management

In July of 2012, the President signed into law the bill, “Moving Ahead for Progress in the 21st Century” or MAP21, also known as the Surface Transportation Act. The Act instructs the Secretary of Transportation to promulgate regulations requiring the use of electronic on-board recording devices (EOBRs) to verify hours of service compliance by commercial motor vehicle drivers. The mandate has drawn opposition from many drivers and trade organizations, while simultaneously drawing support from government, union organizations and other trade organizations. Consequently, it appears that the EOBR mandate will continue to be a source of potential conflict for management and …

Driver Vs. Manager Perceptions Of Commonly Used Safety Practices In Commercial Motor Vehicle Operations, Stephen M. Swartz, Matthew A. Douglas

Journal of Transportation Management

This research investigated the perceptions of Commercial Motor Vehicle Operators and Safety Professionals regarding 35 commonly implemented practices used to improve operating safety. Several differences were found in how drivers of different backgrounds rated various practices, and between the drivers and safety managers. These differences were found to be persistent even when combined with measures of safety performance and experience. Managers tended to overvalue (relative to drivers) practices related to hiring, while drivers tended to overvalue (relative to managers) practices related to company support and reward systems. Motor Carriers, insurers, and regulators could consider areas of agreement with respect to …

Managing Rental Car Businesses In The New Economy: Using A Multivariate Decision Model Approach, Anthony Narsing, Terry Sanders, Len Kistner, Jerry Williams

Journal of Transportation Management

U.S. rental car organizations are having to modify their business models to adapt to the new economy, which includes increased fuel costs, reduced business and leisure travel, and reduced resale of low mileage rental units. Revenue is negatively impacted due to increased maintenance as a result of higher mileage requirements placed on the rental inventory. Changes in the depreciation allowance on the rental car fleet reduced the potential value of vehicles by requiring fleet operations managers to maintain the fleets for longer periods of time. This article presents a multivariate decision-making model, which used in conjunction with in-house performance indicators, …

The Role Of Returns Management Orientation, Internal Collaboration, And Information Support In Reverse Logistics, Enping (Shirley) Mai, Haozhe Chen, Kenneth Anselmi

Journal of Transportation Management

While reverse logistics has gained significant interest in recent years, the research on its antecedents is still far from comprehensive. The current study utilizes data collected from China to empirically test a conceptual model that is developed based on the resource based view of the firm. It is proposed that returns management orientation, internal collaboration, and information support are important predictors of reverse logistics performance. The structural equation modeling analysis supports these proposed relationships. Furthermore, the current study also confirms the positive relationship between a firm’s reverse logistics performance and market performance.

Understanding Supply Chain Security Strategy, Zachary Williams, Jason E. Lueg, Sean P. Goffnett, Stephen A. Lemay, Robert L. Cook

Journal of Transportation Management

In the post-9/11 environment, organizations are acutely aware of the need to secure their supply chains from risks of being a target of, or an unwilling participant in, a terror attack. However, supply chain security (SCS) comes at a cost and increasing levels of protection have increasing levels of costs to the firm. So some firms engage in strategic initiatives to secure the supply chain (SC) while others do not; and each firm engages in varying degrees of activities to ensure SCS. Therefore, in this study, the researchers sought to explore what types of SCS strategies exist. The researchers analyze …

The Physical Distribution Security System: Who Is Affecting The Vulnerability Of Goods Transprtation?, Luca Urciuoli

Journal of Transportation Management

The purpose of this study is to explore the vulnerability of physical distribution networks to antago- nistic threats. Previous research identifies globalization and Just in Time (JIT) as the main causes of vulnerability. However, cargo crime has always existed, even before the identification of these trends. In this explorative study new factors are brought to light. In particular, it appears that stake- holders’ dynamics are influencing the level of security.

Assessing The Strategic Evolution Of U.S. Low Cost Airlines In The Post-9/11 Environment, Carl A. Scheraga, Paul Caster

Journal of Transportation Management

It has been suggested in the literature that low-cost airlines have, in varying degrees, departed from the original low-cost model introduced by Southwest Airlines. This study provides a multi-year analysis in the post-9/11 time period, for the years 2004-2009, of the demonstrated strategic positioning choices of U. S. low-cost airlines. The sample utilized is restricted to U. S. low-cost carriers so as not to conflate operating environments. Furthermore, a quantitative methodology is employed to measure effectively these choices and to facilitate inter-airline comparisons. Airlines, as part of their strategic planning process, articulate positions with regard to cost leadership, product differentiation, …

A Comparison Of Logistics Strategies And Integration In The U.S. And Ghana, Michael A. Mcginnis, John E. Spillan, Ali Kara, King Obed Domfeh (Dok)

Journal of Transportation Management

This manuscript empirically compares logistics strategies and outcomes in Ghanaian and U.S. firms to test the underlying factor structure and measurement equivalences of the Bowersox/Daugherty model and its relationship with critical success factors. A structured questionnaire was used to gather data from Ghanaian and American logistics managers. Using confirmatory factor analysis (CFA), we compared the three dimensions of Overall Logistics Strategy (OLS) - Process Strategy, Market Strategy, and Information Strategy – in the two countries. A structural equation model (SEM) was then used to assess the impact of OLS on perceived organizational competitiveness in the two countries. Although the economic, …

An Examination Of The Impact Of Early Retirement Incentives On School District Financial Health, Michael Jon Dean

Wayne State University Dissertations

The combination of state controlled school funding in Michigan, rising employee costs and shrinking school enrollments have caused school districts to seek a variety of cost control measures. One of the measures frequently supported by both school districts and employee unions is the use of Early Retirement Incentives (ERI) to incentivize teachers to separate from the school district via a cash payment.

The purpose of this study was to analyze how offering or not-offering an ERI impacted on the financial health of a school districts in the State of Michigan. Selected school districts in Michigan were surveyed regarding any ERI's …

The Development And Validation Of A Conditional Reasoning Test Of Withdrawal, Levi Ryan Gust Nieminen

Wayne State University Dissertations

This study developed and evaluated a measure of implicit dispositional tendencies associated with lateness, absenteeism, and permanent withdrawal behaviors. The conditional reasoning framework developed by Lawrence James and colleagues was adopted. Novel cognitive biases or justification mechanisms associated with withdrawal were proposed, drawing on research and theory from the attribution (marginalization of withdrawal), commitment (revocable commitment), and fairness/equity (social injustice bias) domains. As part of the empirical validation design, college students enrolled in an Introductory Psychology course completed the conditional reasoning measure, and corresponding behavioral withdrawal criteria were collected unobtrusively throughout the 16-week course. Results of scale development analyses pointed …

Antecedents And Outcomes Of Workplace Engagement, Ariel Maya Lelchook

Wayne State University Dissertations

There has been a recent interest in positive organizational scholarship. Leadership stemming from a positive framework and employee engagement in the workplace have become of increasing interest to researchers and practitioners. Antecedents and outcomes of employee engagement were examined using a sample of 327 employees from retail organizations in the Midwest United States. The leadership styles of authentic, transformational, and transactional leadership were examined as antecedents of employee job engagement, beyond employees' psychological meaningfulness, safety, and availability. Engagement was examined as a mediator between the leadership constructs and employees' extra-role behaviors and work withdrawal behaviors. The results suggest employee job …

Investigating A Leadership Fix For A Suboptimal Mix: A Transformational Leadership Intervention For Teams With Incompatible Personalities, Marcus Daniel Weller

Wayne State University Dissertations

This study uses experimental methodology to examine transformational leadership as a buffering mechanism for problematic personality combinations. 118 German university students comprising 59 dyadic teams participated in a lab-based investigation to examine matched high levels of extraversion within dyadic teams. The presence of transformational leadership (TL) as opposed to a non-leadership intervention was investigated to examine the effects of TL on group members' task performance on both conjunctive and disjunctive tasks. To assess conjunctive task performance, participants performed an employee selection task, and to assess disjunctive task performance participants performed a NASA survival ranking task. Performance was measured against expert …

Economic Deregulation And Corporate Dividend Policy, Xinghua Gao

Wayne State University Dissertations

I investigate the evolution of corporate dividend policy in response to the changing operating environment induced by economic deregulation from the 1970s-1990s. Specifically, I examine the impact of deregulation on the firm's propensity to pay dividends, dividend payout ratio, the sensitivity of corporate dividend policy to current and past earnings, changes in the information content of dividends, and changes in corporate financing behavior along the deregulation process. Empirical results reveal that economic deregulation per se does not have significant impacts on firms' propensity to pay dividends. However, it seems that firms reduce dividend payout along the deregulation process and adjust …

Decision Support Models For The External Variety Of Configurable Products, Erkan Isikli

Wayne State University Dissertations

The decision of what configurations of a product to offer is a difficult one for marketing and sales departments. In this study, we developed decision support models that can help decision makers when using operational models to manage external variety of configurable products. Our main objective is to reduce the number of product variants offered in a proper way so that inventory and demand models do not suffer from the curse of dimension. Due to its ability and flexibility, our framework can be employed under various marketing actions. We applied our framework to both qualitative and quantitative data.

Consumer Xenocentrism And Consumer Cosmopolitanism: The De-Velopment And Validation Of Scales Of Constructs Influencing Attitudes Towards Foreign Product Consumption, Steven James Lawrence

Wayne State University Dissertations

Like many other attributes, consumers exhibit varying degrees of preference with regard to foreign and domestic products. Some consumers have preferences for domestic products while other, seemingly similar, consumers prefer the foreign counterpart. Product quality differences aside, we aim to investigate the attitudinal constructs behind the varying preferences among consumers as they relate to foreign and domestic products.

The author created two new scales for the measurement of the consumer xenocentrism and consumer cosmopolitanism constructs. The consumer xenocentrism scale is intended to measure consumers' favorable orientations to products from outside their membership group. The consumer cosmopolitanism scale is designed to …

Crossing The Valley Of Death: A Multi-Sited, Multi-Level Ethnographic Study Of Growth Startups And Entrepreneurial Communities In Post-Industrial Detroit, Marlo Rencher

Wayne State University Dissertations

The intention of this research is to reveal the humanity of the startup experience for American growth companies. What is it about the growth entrepreneurship experience that has been hidden from view? Can we begin to articulate a holistic view of entrepreneurship--including those human universals and culture-bound particulars that must be successfully navigated?

This study is an ethnographic account of three Detroit-based entrepreneurial communities and the people within them. This research examines the sociocultural features of entrepreneurship on three levels. The first level of context for growth businesses to be studied is that of their entrepreneurial community. These communities have …

An Investigation Of Performance And Participation In Employee Resource Groups At A Global Technology Company, Glenda Ward

Wayne State University Dissertations

Much literature presents employee resource groups as beneficial to both the organizations and the employees who join these groups. Many large corporations have employee resource groups, and their presence is expanding. As companies continue to invest in employee resource groups, it is important to establish and review the business goals and expectations for the groups An environment where objectives and expectations are established and well understood creates less ambiguity for employees and allows them to focus on achieving the objectives. It is important to evaluate the objectives and expectations to see if the groups are achieving the expectations. Assessing the …

Profiling Leaders: Using A Profiling Approach To Examine The Effects Of Multifactor Leadership On Follower Deviance, Kevin Thomas Wynne

Wayne State University Theses

Researchers are only beginning to understand how leadership types affect important organizational outcomes at the individual level. Specifically, as a leading theoretical model, multifactor leadership theory has been used as a framework to study various organizational phenomena. However, researchers have largely examined leadership types in isolation, failing to explicitly acknowledge that leaders can and often do enact varying levels of multiple leadership types. The current thesis suggests that leaders demonstrate a profile made up of different types of leadership and proposes four specific leader profiles. This thesis also aimed to determine the conditions under which leadership profile types affect follower …

Case Study: Evaluating Performance Outcomes Of A Technology Change Management Initiative In A Health Care Organization, Dion Nathanial Johnson

Wayne State University Dissertations

The purpose of this research was to examine a case study by evaluating performance outcomes of a technology change management initiative in a health care organization. This study was developed with an array of issues surrounding change management programs with technology platforms, the management of complex change and the amount of criticism that became the impetus behind the implementation of the Electronic Health Records Management Systems (EHRMS) across the healthcare industry and its long-term transformative effects. Despite recognition that user response largely determined the success of a technology implementation or change management program and the fact significant resources are spent …