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Soft Skills Needed For The 21st-Century Workforce, Susan A. Dean, Julia I. East
Soft Skills Needed For The 21st-Century Workforce, Susan A. Dean, Julia I. East
International Journal of Applied Management and Technology
Technical skills are no longer enough for workers to compete in this highly competitive global work environment. Soft skills are of paramount importance. A multiple-case-study design through the lens of emotional intelligence formed the basis of the research study. The focus of the research was identification of the successful soft skills training strategies in the logistics industry. Three logistics organization leaders in the counties of Burlington, Middlesex, and Somerset, New Jersey, were participants in the study. Data were collected through semistructured interviews and the review of company documents Four themes emerged through data analysis of converging multiple data sources: (a) …