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Interpretation Performed By Certified Tourist Guides In Lisbon During The Pandemic: A Case Study, Luis Miguel Brito, Cristina Carvalho Nov 2022

Interpretation Performed By Certified Tourist Guides In Lisbon During The Pandemic: A Case Study, Luis Miguel Brito, Cristina Carvalho

International Journal of Tour Guiding Research

Interpretation quality distinguishes tourist guides. According to an investigation carried out by the authors in 2012, tourists who travel with a guide claim that although these professionals play many different, relevant, and complementary roles, interpretation is, without a doubt, the most important asset. In Europe, a traveller can find tourist guides who have a certification issued by international European organisations and who have gone through training in interpretation, together with guides who do not have any training at all and are not certified by any organisation. This paper is only about the former. The idea of conducting this study arose …


The Role Of Tourist Guides In The Multi-Vocal Presentation Of Heritage, Veronica Barbara May 2020

The Role Of Tourist Guides In The Multi-Vocal Presentation Of Heritage, Veronica Barbara

International Journal of Tour Guiding Research

People tend to think of heritage sites as places for education and entertainment. In reality, visitors also seek sites for other reasons, often more personal in nature. This is due to the different voices within the heritage experience which make sites not only highly contested areas but also sensitive spaces to interpret and present. Based on the qualitative research done for an MA dissertation entitled ‘Are we being multi-vocal? The case of presenting Archaeological Heritage in Malta’, the author explores the different values that artefacts and sites have for different people and how the visiting experience can lead from the …


The Efficacy Of Heritage Interpretation At The Lalibela Rock-Hewn Churches In Ethiopia: Exploring The Need For Integrating Ict-Mediation, Rayviscic Mutinda Ndivo, Lorenzo Cantoni Jun 2016

The Efficacy Of Heritage Interpretation At The Lalibela Rock-Hewn Churches In Ethiopia: Exploring The Need For Integrating Ict-Mediation, Rayviscic Mutinda Ndivo, Lorenzo Cantoni

International Journal of Religious Tourism and Pilgrimage

The inscription of a property in the World Heritage List serves as a recognition of its Outstanding Universal Value (OUV). Such recognition gives visitors the expectation that visiting the site would be a unique experience that would fulfil their visitation goals. Need therefore exists to ensure quality heritage interpretation at the particular World Heritage site. This is both beneficial to ensuring adequate presentation of the site’s OUV and visitor satisfaction. This paper seeks to investigate the level of visitor satisfaction with heritage interpretation at the rock-hewn churches of Lalibela one of the most visited attractions in Ethiopia. The study is …