Business Commons^™

Customer Service In Aviation Industry – An Exploratory Analysis Of Uae Airports, Aman Gupta, Mohammed Arif, Aled Williams

Aman Gupta

Customer satisfaction is given top priority by all service-oriented industries. The civil aviation industry is no exception. The highly competitive global aviation arena causes various airlines to vie for the top position with lot of importance being given to the customer service. The aim of this study is to analyze the methods and tools used by the United Arab Emirates’ (UAE’s) federal government and the various local governments in the country to improve the customer satisfaction with regard to the aviation industry in the country. This paper develops a framework to assess customer service in the aviation sector in the …

Development Of Generic Key Performance Indicators For Pmbok® Using A 3d Project Integration Model, Craig Langston

Craig Langston

Since Martin Barnes’ so-called ‘iron triangle’ circa 1969, much debate has occurred over how best to describe the fundamental constraints that underpin project success. This paper develops a 3D project integration model for PMBOK® comprising core constraints of scope, cost, time and risk as a basis to propose six generic key performance indicators (KPIs) that articulate successful project delivery. These KPIs are defined as value, efficiency, speed, innovation, complexity and impact and can each be measured objectively as ratios of the core constraints. An overall KPI (denoted as s3/ctr) is also derived. The aim in this paper is to set …

Strategic Ambidexterity In Innovation: An Indispensable Capability In The Face Of Change, Janet K. Tinoco

Janet K. Tinoco

Ambidexterity is a dynamic capability that maybe fulfilled through prudent implementation of organizational processes necessary for product innovation. In this research, a model is tested using data collected from US high technology manufacturers. Results indicate that firms interested in pursuing strategic ambidexterity in innovation should implement all the studied processes in order to improve radical and incremental innovation output. Furthermore, post hoc exploratory analysis suggests that US high technology industries appear to be divided as to the levels of exploration, exploitation, and ambidexterity that they attain.

Financial Reporting And Economic Development, Shyam Sunder

Shyam Sunder

No abstract provided.

Financial Reporting And Economic Development, Shyam Sunder

Shyam Sunder

No abstract provided.

Loving: Who Can The Irs Regulate?, Robert D. Probasco

Robert Probasco

Marketing Innovation: The Unheralded Innovation Vehicle To Sustained Competitive Advantage, Janet K. Tinoco

Janet K. Tinoco

Apathy by both industry and academia continues to linger with respect to the role marketing innovation plays in corporate success, made visible by the overwhelming concentration of organizational and scholarly research on product innovation. This study introduces marketing innovation as another innovation vehicle that can lead to sustained competitive advantage, particularly when synergistically combined with product innovation. In this paper the dynamics of marketing innovation throughout the industry life cycle are examined, along with the implications of marketing innovation for firm sustained competitive advantage and performance. It is proposed that the positive synergy created by marketing innovation and product innovation …

Big Data, Predictive Analytics, And Data Visualization In The Construction Engineering, Joseph Shrestha

Joseph Shrestha

Dual Focus In Exploration And Exploitation: The Strategic Path To Sustainable Competitive Advantage, Janet K. Tinoco

Janet K. Tinoco

Organizations that can successfully develop both radical and incremental product innovations positively impact sustained competitive advantage. Past research has indicated that a dual focus in innovation strategy may be fulfilled by use of dual organizational structures and cultures. This research complements these efforts by analyzing business process influences on dual focus. Using data collected from US high technology manufacturers, four strategic archetypes in innovation were developed and analyzed using cluster analysis. Dual focus firms were shown to have multiple processes in place that impact both types of innovation strategies and that these firms implement these processes to a greater extent …

Up, Up, And Away: The Dynamics Of Innovation In The Us Air Cargo Transportation Industry, Janet K. Tinoco, Ryan Johnson

Janet K. Tinoco

In 1978 the United States (US) Congress passed the Airline Deregulation Act, allowing all-cargo airlines to compete in an industry that was heretofore highly regulated and stagnant. As companies came and went, successful carriers realized that innovation was necessary to survive. This study analyzes the dynamics of innovation over the industry’s life cycle using intellectual property (IP) data. Results indicate that despite having the characteristics of a commodity, the industry follows a reverse life cycle. Furthermore, FedEx and United Parcel Service (UPS) hold the highest levels of innovation while dominating the market, signifying that innovation should be integrated into the …

Not All Risk Is Born Equal: The Behavioral Agency Model & Firm Efficacy, Geoffrey P. Martin Dr, Nathan T. Washburn Dr, Marianna Makri Dr

Geoffrey P Martin

We examine the relationship between agent (CEO) risk bearing and the quality of executive risk taking outcomes, by examining the contingency effect of CEO perceived firm efficacy. In doing so, we extend the behavioral agency model (BAM) beyond predictions of risk magnitude to examining how CEO risk taking outcomes differ qualitatively in response to risk bearing. We argue that CEO risk bearing (due to stock options or cash compensation) will positively influence performance outcomes in the presence of higher perceived firm efficacy. However, this positive influence reverses when efficacy is lower. We demonstrate the utility of firm efficacy in exploring …

User Perceived Service Quality Of M-Health Services In Developing Countries, Shahriar Akter, John D'Ambra, Pradeep Ray

Shahriar Akter

Health challenges present arguably the most significant barrier to sustainable global development. The introduction of ICT in healthcare, especially the application of mobile communications, has created the potential to transform healthcare delivery by making it more accessible, affordable and effective across the developing world. However, there is growing concerns about the quality of such services with regard to the robustness of the service delivery platform, knowledge and competence of the provider, privacy and security of information and above all, their effects on satisfaction, future use intentions and quality of life. The aim of this paper is to explore, analyze and …

Three-Dimensional Dosimetry Imaging Of I-125 Plaque For Eye Cancer Treatment, Michael Weaver, Janette P. Green, Marco Petasecca, Michael L. Lerch, Dean L. Cutajar, D. Franklin, J Jakubek, Martin G. Carolan, M Conway, S Pospisil, Tomas Kron, Peter E. Metcalfe, M Zaider, Anatoly B. Rosenfeld

Michael L.F. Lerch

Treatment of ocular cancers using eye plaque brachytherapy is now an established medical procedure. However, current QA for these eye plaques is quite rudimentary, limiting the opportunities for precise pre-tumour plaque customisation. This paper proposes and experimentally validates a new technique for imaging of eye plaque dose distributions using a high-resolution pixelated silicon detector. Results are presented demonstrating the 2D and 3D isodose surfaces produced using experimental data collected using this method.

The Nexus Between Governance Infrastructure And The Ease Of Doing Business In Africa, Research In International Trade

Research in International Trade

Lessons From The Field: Applying The Good Reporting Of A Mixed Methods Study (Gramms) Framework’, Roslyn A. Cameron, Dwyer Trudy, Richardson Scott, Ahmed Ezaz, Sukumaran Aswini

Roslyn Cameron

Abstract: The aim of this paper is to apply a quality framework for mixed methods studies referred to as the Good Reporting of A Mixed Methods Study (GRAMMS) framework which was developed by O’Cathain, Murphy & Nicholl (2008). Mixed methods research is an emerging methodological movement and one which is gaining in popularity across business and management fields. Those who have studied the use of mixed methods research in business have noted that a common criticism of mixed methods studies reported in academic journals is the lack of a justification or rationale for the use of mixed methods and how …

Fostering Entrepreneurship And Building Entrepreneurial Self-Efficacy In Primary And Secondary Education, Nareatha Studdard, Maurice Dawson, Naporshia Jackson

Maurice Dawson

This paper focuses on the positives of introducing entrepreneurship education at the primary and secondary levels of education. Specifically, its central focus deals with building children’s entrepreneurial self-efficacy at a young age. Several benefits, of increasing self-efficacy at a young age, are outlined. Benefits, such as entrepreneurship training, not only train students but, it helps to prepare them for the new knowledge based economy. Further, entrepreneurship education should help increase the success and survival rates of women and minority entrepreneurs. Essential to this process, a new curriculum needs to be devised including its means of assessment. Lastly barriers to an …

Is Choosemyplate A Good Choice?, Sharine Borslien

Sharine Borslien

No abstract provided.

L’Emploi Informel Dans Les Économies Développées Et En Développement: Quelles Perspectives, Quelles Interventions?, Colin C. Williams

Colin C Williams

Rémunération «De La Main À La Main» Dans L’Union Européenne, Colin C. Williams

Colin C Williams

Developing An Is Quality Culture With Iso 9001: Hopefully, A Never Ending Story, João Barata, Paulo Rupino Da Cunha, Cristina Chuva Costa

João Barata

We present an approach to develop IS Quality Culture, in the context of ISO 9001. The research design begins with semi-structured interviews with eight auditors, followed by action research. We confirmed that auditors recognize the importance of five distinct IS Quality dimensions: information/data, software, administrative, service, and infrastructure. However, the audit practice reveals the risk of considering IS as mere support, disregarding the cultural aspects of IS Quality. Our contribution addresses this gap by providing an audit checklist and an approach accessible to IS non-experts. An IS Quality Culture is vital in regulatory environments, and may raise the audit effectiveness …

Factors Influencing Job Attainment In Recent Bachelor Graduates: Evidence From Australia, Denise Jackson

Denise Jackson

Favourable graduate employment outcomes are critical for future enrolments in higher education. Enrolments fund higher education providers and ensure a continuous supply of graduates to enhance organisational effectiveness, national productivity and global competitiveness. Recent evidence suggests the global financial crisis has softened graduate labour markets. Stakeholder concerns for graduate career prospects and the adequacy of return on investment from studying at university prompt exploration of those factors which influence graduate employment outcomes. This study tests, using logistic regression, a model of job attainment in recent Bachelor graduates of Australian higher education providers using national data gathered in 2011 (n = …

Valuing Beach And Surf Tourism And Recreation In Australian Sea Change Communities, David Anning, Dan Ware, Michael Raybould, Neil Lazarow

Michael Raybould

Many of Australia’s iconic sandy beaches are already under pressure due to coastal development and the impacts of severe storm or flood events. These impacts are likely to be exacerbated by projected climate changes such as elevated water levels and potentially increased storm intensity. Beaches provide important recreation services for both residents and tourists but few studies in Australia have attempted to place economic values on this service. Thus, coastal authorities that are forced to make investment decisions relating to beach protection and restoration have insufficient data to conduct cost-benefit evaluations of projects where recreation values are significant. This paper …

Editorial For Dynamics Of Innovation And Competitive Strategy In Transportation Research, Janet K. Tinoco

Janet K. Tinoco

No abstract provided.

Shareholder Primacy In The Classroom After The Financial Crisis, David Millon

David K. Millon

No abstract provided.

Contribution Of Information And Communication Technology (Ict) In Country’S H-Index, Maryam Farhadi, Hadi Salehi, Mohamed Amin Embi, Masood Fooladi, Hadi Farhadi, Arezoo Aghaei Chadegani, Nader Ale Ebrahim

Nader Ale Ebrahim

The aim of this study is to examine the effect of Information and Communication Technology (ICT) development on country’s scientific ranking as measured by H-index. Moreover, this study applies ICT development sub-indices including ICT Use, ICT Access and ICT skill to find the distinct effect of these sub-indices on country’s H-index. To this purpose, required data for the panel of 14 Middle East countries over the period 1995 to 2009 is collected. Findings of the current study show that ICT development increases the H-index of the sample countries. The results also indicate that ICT Use and ICT Skill sub-indices positively …

Electronic Marketplaces: A Cross-Industry Comparison, Dothang Truong, Mohammad Bhuiyan

Dothang Truong, Ph.D.

This research addresses the question of the potential growth of electronic marketplaces as an e-entrepreneurship model. We will examine how electronic marketplaces are different among industry sectors from two major perspectives: the level of electronic marketplace usage and the level of e-readiness. The results of an empirical study conducted in the United States show that a wide range of industry sectors are currently prepared to use electronic marketplaces, and will use them in the future. These findings indicate a better chance for the growth of e-entrepreneurship as a solution for entrepreneurs in our current troubled economy.

Accounting For Policy In Accounting, Economics And Law, Shyam Sunder

Shyam Sunder

No abstract provided.

Are Committed Employees More Likely To Exhibit Innovative Behaviour : A Social Exchange Perspective, Matthew J. Xerri

Matthew J Xerri

This thesis examines workplace (social exchange) relationships and how they can be used to foster the organisational commitment and innovative behaviour of Australian nursing employees. This research addresses the paucity of knowledge about fostering innovative behaviour in the health sector. Such research is significant because developing innovative behaviour is one way of addressing issues surrounding the shortage of skilled nurses. The findings confirm that workplace social exchange is vital for ensuring employees possess networks to attain knowledge and support for innovative behaviour. Such information about innovative behaviour provides an understanding about one way of developing nurses’ efficiency.

Earnings Response Coefficients Of Oecd Banks: Tests Extended To Include Bank Risk Factors, Mohamed Ariff, Cheng Fan Fah, Soh Wei Ni

Mohamed Ariff

We investigate two issues: Do share prices of banks in European markets respond to unexpected accounting earnings disclosures? Are share prices as well as unexpected earnings changes correlated with bank-relevant risk factors? Results reveal that bank share prices respond to unexpected earnings changes at the time of accounting reports in the same manner as the shares of the more widely-researched non-bank firms. Apart from finding significant earnings response coefficients in eight countries, we find that credit risk, price risk, exchange rate risk, and solvency risk are significantly correlated with share price changes. Third, three bank risk factors are significantly correlated …

Building Research Culture, Shyam Sunder

Shyam Sunder

No abstract provided.