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Japanese Business Communication In The Covid Crisis: A Study Of Horenso And Its Implications, Kanji Kitamura

School of Business: Faculty Publications and Other Works

Horenso is a widely known concept in Japan yet under-researched system of communication specific to the nation. It refers to a continual and collaborative communication process that involves frequent status updates for consultative decision-making. This study explores its significance in the context of Japanese business and its implications that may help gain insights for future use. The aim of this research is to envisage Japanese style communication in the post-COVID era by investigating their current practice during the pandemic. This chapter will begin with a review of relevant concepts and position horenso as an attribute of the wider context of …