Business Commons^™

Cognitive Offloading Strategies And Decrements In Learning: Lessons From Aviation And Aerospace Crises, D. Christopher Kayes, Jeewhan Yoon

Journal of Human Performance in Extreme Environments

Examples from aviation and aerospace illustrate the potential consequences that emerge when organizations replace learning from experience with technology, a process referred to as a cognitive offloading strategy (COS). Examples include the Air France Flight 447 crash involving an Airbus 330-203 and the Lion Air Flight 610 crash involving a Boeing 737 Max. From the perspective of human performance in extreme environments, COS represents an underexplored source of organizational vulnerability which presents a particular challenge for learning in organizations. Decrements in learning result from COS because COS creates gaps in procedural knowledge and deprives operators of opportunities to learn in …