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Articles 1 - 16 of 16
Full-Text Articles in Business
Perceived Work Uncertainty And Creativity During The Covid-19 Pandemic: The Roles Of Zhongyong And Creative Self-Efficacy, Chaoying Tang, Huijuan Ma, Stefanie E. Naumann, Ziwei Xing
Perceived Work Uncertainty And Creativity During The Covid-19 Pandemic: The Roles Of Zhongyong And Creative Self-Efficacy, Chaoying Tang, Huijuan Ma, Stefanie E. Naumann, Ziwei Xing
Eberhardt School of Business Faculty Articles
Research on the relationship between work stress and employee creativity has been mixed. This study on 823 female attorneys in China identifies employee creative self-efficacy and employees’ value of Zhongyong as moderators in this relationship. In this study, work stress is assessed by the perceived work uncertainty brought on by the COVID-19 pandemic. Our study found that although Zhongyong, which involves an employee’s ambidextrous thinking, can be helpful for employee creativity, low levels of Zhongyong are better for employee creativity in an uncertain context such as the COVID-19 pandemic, due to the fact that high levels of Zhongyong result in …
Academic Self-Concept As A Mediator Of The Relationship Between Gender And Self-Reported Leadership Ability, Jeffrey A. Miles, Stefanie E. Naumann
Academic Self-Concept As A Mediator Of The Relationship Between Gender And Self-Reported Leadership Ability, Jeffrey A. Miles, Stefanie E. Naumann
Eberhardt School of Business Faculty Articles
One of the most frequently reported student learning outcomes on college campuses is leadership ability. Thus, identifying the factors associated with leadership development is an important area for research. Previous studies have found mixed results in the relationship between gender and leadership perceptions. The current study proposes that academic self-concept intervenes in the relationship between gender and leadership, and helps to explain these earlier mixed findings. In a study of 597 undergraduate students from a private west coast university, we found that academic self-concept fully mediated the relationship between gender and self-reported leadership ability. Implications for research and practice are …
Personal Interpersonal Competence Assessment: A Self-Report Instrument For Student Development, Craig R. Seal, Krystal Miguel, Abdulaziz Alzamil, Stefanie E. Naumann, Joanna Royce-Davis, Donald Drost
Personal Interpersonal Competence Assessment: A Self-Report Instrument For Student Development, Craig R. Seal, Krystal Miguel, Abdulaziz Alzamil, Stefanie E. Naumann, Joanna Royce-Davis, Donald Drost
Eberhardt School of Business Faculty Articles
The purpose of this paper is to assess the internal consistency of a revised instrument, the Personal-Interpersonal Competence Assessment (PICA); derived from the earlier Social Emotional Development Instrument (SED-I). There were three primary rationales for the revision. First, and most importantly, to better align the operational factors with the conceptual definitions. Second, was to clearly position the construct within the broader context of personal and interpersonal competence, rather than the emotional intelligence literature. Third, to provide a developmental, rather than a diagnostic assessment for personal-interpersonal competence. As with the earlier SED-I model and measure, the intent of the research is …
Emotional Labor Strategies, Customer Cooperation And Buying Decisions, Chaoying Tang, Craig R. Seal, Stefanie E. Naumann
Emotional Labor Strategies, Customer Cooperation And Buying Decisions, Chaoying Tang, Craig R. Seal, Stefanie E. Naumann
Eberhardt School of Business Faculty Articles
Emotional labor is an important topic for managers, particularly in the service sector, due to the impact of employee emotional labor strategic choices on consumer attitudes. In general, prior research has established that customer satisfaction is positively affected by the emotional labor strategy of deep acting whereas it is negatively affected by surface acting. However, there are two gaps in the literature. The first gap is the impact of emotional labor strategy on actual buying decisions (rather than attitudes). The second gap involves potential intervening variables, such as customer cooperation, that may influence the strength and direction of the relationship. …
Emotional Labor: The Role Of Employee Acting Strategies On Customer Emotional Experience And Subsequent Buying Decisions, Chaoying Tang, Craig R. Seal, Stefanie E. Naumann, Krystal Miguel
Emotional Labor: The Role Of Employee Acting Strategies On Customer Emotional Experience And Subsequent Buying Decisions, Chaoying Tang, Craig R. Seal, Stefanie E. Naumann, Krystal Miguel
Eberhardt School of Business Faculty Articles
Prior research has demonstrated the impact of employee emotional labor strategies (deep and surface acting) on customer behavioral intentions. However, there is limited data on the impact of emotional labor strategy on potential intervening variables and on actual buying decisions. This study extends the prior research by examining the effect of employee emotional labor strategies on customers’ emotional experiences and actual customer purchasing decisions. Data were collected from 294 employee-customer pairs from retail cell phone stores in China. Results indicated that choice of strategy (deep or surface) does significantly impact purchase decisions. In addition, the relationship between strategy and purchase …
Translation And Adaptation Of The Social Emotional Competence Development Scale, Sebastian Vaida, Craig R. Seal, Stefanie E. Naumann
Translation And Adaptation Of The Social Emotional Competence Development Scale, Sebastian Vaida, Craig R. Seal, Stefanie E. Naumann
Eberhardt School of Business Faculty Articles
This paper provides a cross-validation study of the Social Emotional Competence Inventory (SECD-I) from English to Romanian. The intent was to determine if the SECDI-I measure retained adequate internal validity after translation. Results suggest that the translated measure, called the Competenţe Socio Emoţionale scale, is a valid instrument for evaluating the social emotional competencies for young adults in a Romanian-speaking sample.
Validation Of A Self-Report Instrument To Assess Social And Emotional Development, Craig R. Seal, Kenneth L. Beauchamp, Krystal Miguel, Amy N. Scott, Stefanie E. Naumann, Qingwen Dong, Suzanne Galal
Validation Of A Self-Report Instrument To Assess Social And Emotional Development, Craig R. Seal, Kenneth L. Beauchamp, Krystal Miguel, Amy N. Scott, Stefanie E. Naumann, Qingwen Dong, Suzanne Galal
Eberhardt School of Business Faculty Articles
The current study, using a factor level analysis approach, validity of the Social Emotional Development Instrument (SED education. Although there are a multitude of models and measures that borrow from the premise of emotional intelligence (EI), very few current instruments focus exclusive developmental path of social emotional competenc prior validity studies with these measures fail to include a full spectrum of potential convergent and discriminant analyses assessed at the factor level. SED-I is a reliable, robust and comprehensive measurement for assessing college students’ social emotional competency changes. Limitation discussed.
Social And Emotional Development: A New Model Of Student Learning In Higher Education, Craig R. Seal, Stefanie E. Naumann, A. Smith, Joanna Royce-Davis
Social And Emotional Development: A New Model Of Student Learning In Higher Education, Craig R. Seal, Stefanie E. Naumann, A. Smith, Joanna Royce-Davis
Eberhardt School of Business Faculty Articles
A new construct, called social and emotional development (SED) which is defined as the desirable, sustainable enhancement of personal capacity to utilize emotional information, behaviors, and traits to facilitate desired social outcomes, is presented. The SED model, which includes self awareness, consideration of others, connection to others and impacting change, links the social emotional intelligence and competence development literatures. The purpose of SED is to provide a framework to understand and facilitate increasing student social and emotional capacity to recognize emotional cues, process emotional information, and utilize emotional knowledge to adapt to social challenges in higher education.
Research Trends In The Academy Of Management Publications, Jeffrey A. Miles, Stefanie E. Naumann
Research Trends In The Academy Of Management Publications, Jeffrey A. Miles, Stefanie E. Naumann
Eberhardt School of Business Faculty Articles
Major research areas from 1958 to 2009 were examined in the four journals of the Academy of Management indexed by the online database Business Source Complete (through EBSCO). Research topic areas are identified that (1) have received the most scholarly attention over the years, (2) have fallen out of favor, and (3) have re-emerged after falling out of favor. Possible explanations are discussed for why certain management research topics gain or lose popularity over time and identified directions for future research.
The Effects Of Norms And Self-Monitoring On Helping Behavior, Stefanie E. Naumann
The Effects Of Norms And Self-Monitoring On Helping Behavior, Stefanie E. Naumann
Eberhardt School of Business Faculty Articles
A scenario-based experiment was used to test five hypotheses concerning group and individual predictors of individual intentions to perform helping behavior in a group. The results of an ANCOVA indicated that descriptive helping norms, personal helping norms, and selfmonitoring perceptions were positively associated with individual intentions to perform helping behavior. The findings underscore the value of considering the group context in which helping behavior operates. Implications for theory and practice are discussed.
The English Patient: A Model Of Patient Perceptions Of Triage In An Urgent Care Department In England, Jeffrey A. Miles, Stefanie E. Naumann
The English Patient: A Model Of Patient Perceptions Of Triage In An Urgent Care Department In England, Jeffrey A. Miles, Stefanie E. Naumann
Eberhardt School of Business Faculty Articles
We present research examining the role of organizational justice in the perceptions of patients visiting the urgent care department of a hospital. Patients' perceptions of uncertainty were found to mediate the relationship between waiting time and satisfaction and between waiting time and anger. Further, waiting time was significantly negatively related to procedural justice perceptions. Procedural justice perceptions were significantly positively related to distributive justice perceptions, which in turn, were significantly positively associated with satisfaction. We discuss the implications concerning managing the attitudes of waiting customers.
The Value Of Achievement And Responses To The Work Environment, Cheryl L. Adkins, Stefanie E. Naumann
The Value Of Achievement And Responses To The Work Environment, Cheryl L. Adkins, Stefanie E. Naumann
Eberhardt School of Business Faculty Articles
The value of achievement has long been thought to relate to job performance; however, we still do not fully understand the process through which this occurs. The present study examined the relationship between achievement and responses to the work environment. Five-hundred-twenty- four sales and service agents at a major firm in the transportation industry participated in the study. Achievement was positively related to perceptions of the work environment, satisfaction with intrinsic aspects of the job, job satisfaction and organizational commitment, and performance. The findings suggest that achievement may serve as a “lens” through which the work environment is viewed.
The Use Of The Concept "Entitlement" In Management Literature: A Historical Review, Synthesis, And Discussion Of Compensation Policy Implications, Stefanie E. Naumann, Barbara D. Minsky, Michael C. Sturman
The Use Of The Concept "Entitlement" In Management Literature: A Historical Review, Synthesis, And Discussion Of Compensation Policy Implications, Stefanie E. Naumann, Barbara D. Minsky, Michael C. Sturman
Eberhardt School of Business Faculty Articles
Individuals' perceptions of what they are entitled to have long been regarded as an important area of debate. We examine the various uses of entitlement perceptions across fields to develop a typology that identifies two dimensions: employee entitlement perceptions and reciprocity in the employee-employer relationship. We discuss how our typology informs management practice. In particular, we describe the implications of our typology on employee reactions to different pay plans. Directions for future research are suggested. © 2001 Elsevier Science Inc. All rights reserved.
The Cumulative Effects Of Justice Perceptions, Jeffrey A. Miles, Stefanie E. Naumann
The Cumulative Effects Of Justice Perceptions, Jeffrey A. Miles, Stefanie E. Naumann
Eberhardt School of Business Faculty Articles
We report some evidence that justice perceptions may be cumulative, or act together to bolster or undermine other perceptions. In several instances, procedural and distributive justice perceptions about one procedure were different for those reading about only one procedure and outcome versus those who read about that situation and a second situation. Evidence was also found that individuals may average justice perceptions together for two procedures when forming overall fairness and satisfaction perceptions.
A Case For Procedural Justice Climate: Development And Test Of A Multilevel Model, Stefanie E. Naumann, Nathan Bennett
A Case For Procedural Justice Climate: Development And Test Of A Multilevel Model, Stefanie E. Naumann, Nathan Bennett
Eberhardt School of Business Faculty Articles
Current conceptualizations of procedural justice focus largely on the individual level of analysis; no framework exists for examining procedural justice's social context. Empirical tests reported here offer some support for group-level and cross-level hypotheses. Work group perceptions of cohesion and supervisor visibility in demonstrating procedural justice were associated with the development of procedural justice climate. Procedural justice climate was positively associated with helping behaviors after the effects of individual procedural justice perceptions were controlled for.
Organizational Configurations And Performance: A Meta-Analysis, David J. Ketchen, James G. Combs, Craig J. Russell, Chris Shook, Michelle A. Dean, Janet Runge, Franz T. Lohrke, Stefanie E. Naumann, Dawn Ebe Haptonstahl, Robert Baker, Brenden A. Beckstein, Charles Handler, Heather Honig, Stephen Lamoureux
Organizational Configurations And Performance: A Meta-Analysis, David J. Ketchen, James G. Combs, Craig J. Russell, Chris Shook, Michelle A. Dean, Janet Runge, Franz T. Lohrke, Stefanie E. Naumann, Dawn Ebe Haptonstahl, Robert Baker, Brenden A. Beckstein, Charles Handler, Heather Honig, Stephen Lamoureux
Eberhardt School of Business Faculty Articles
The link between organizational configurations and performance has become a central and somewhat controversial focus of research in the strategic management literature. We statistically aggregated results from 40 original tests of the configurations-performance relationship. In contrast to previous qualitative reviews, this meta-analysis demonstrated that an organization's performance is partially explained by its configuration. Tests of four potential moderators showed that organizations' configurations contributed more to performance explanation to the extent that studies used (1) broad definitions of configurations, (2) single-industry samples, and (3) longitudinal designs. Results highlight the need for programmatic research.