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End-User Training: What We Know, What We Need To Know?, Saurabh Gupta, Robert Bostrom
End-User Training: What We Know, What We Need To Know?, Saurabh Gupta, Robert Bostrom
Saurabh Gupta
End-User Training (EUT) has enjoyed a rich tradition of research in Information Systems. However, with the growing pace of change in technology and the dynamic nature of business, organizations are spending an increasing amount of money on end-user training. Training methods are also changing with little research to support new approaches. Thus, extensive research is required in the future. To be credible, end-user training research should preserve and build upon the significant literature that exists, both in IS and Education. This paper provides a review of EUT literature focusing on training methods. It summarizes the findings, while pointing out key …