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Articles 1 - 5 of 5
Full-Text Articles in Business
Hotel Guest E-Questionnaires: Implications For Feedback And Relationships, Alfred Ogle, Nadine Henley, Michelle Rowe, Sybe Jongeling, Stephen Fanning
Hotel Guest E-Questionnaires: Implications For Feedback And Relationships, Alfred Ogle, Nadine Henley, Michelle Rowe, Sybe Jongeling, Stephen Fanning
Alfred Ogle
This paper examines the reliability and efficacy of hotel guest e-mail questionnaire compared to the paper questionnaire in the Asian Pacific context. Conducted inPerth,SingaporeandPenang, cities with mature hospitality and tourism industries and a representation of chain and independent deluxe hotels, this exploratory qualitative study examines hotelier views of e-mail guest communication derived from content analysis of guest questionnaires format and content and in-depth interviews with senior hoteliers. The findings indicated that e-questionnaires manifested as e-mails, as a direct replacement of the paper questionnaire, appear to be premature given divergent hotelier views and shortcomings in e-mail response administration. If properly executed, …
Creativity From Constraint? How Political Correctness Influences Creativity In Mixed-Sex Work Groups, Jack Goncalo, Jennifer Chatman, Michelle Duguid, Jessica Kennedy
Creativity From Constraint? How Political Correctness Influences Creativity In Mixed-Sex Work Groups, Jack Goncalo, Jennifer Chatman, Michelle Duguid, Jessica Kennedy
Jack Goncalo
Most group creativity research is premised on the assumption that creativity is unleashed by removing normative constraints. As work organizations become increasingly diverse in terms of gender, however, this assumption needs to be reconsidered since mixed-sex interactions carry a high risk of offense. Departing from the assumption that normative constraints necessarily stifle creativity, we develop a theoretical perspective in which creativity in mixed-sex groups is enhanced by imposing a norm to be politically correct (PC)—a norm that sets clear expectations for how men and women should interact with one another. We present evidence from two group experiments showing that the …
Developing Soft Skills To Manage User Expectations In It Projects: Knowledge Reuse Among It Project Managers, Stacie Petter, Adriane Randolph
Developing Soft Skills To Manage User Expectations In It Projects: Knowledge Reuse Among It Project Managers, Stacie Petter, Adriane Randolph
Adriane B. Randolph
This research explores information technology (IT) project managers' reuse of knowledge associated with soft skills when managing user expectations. Through interviews with IT project managers, several themes emerged: novelty of problems, conditions within the organization, types of available knowledge, and methods for reusing knowledge. Within this study, we discovered the need for additional research on how social norms and organizational conditions encourage or inhibit knowledge reuse. Furthermore, we identified a difference in the usefulness of knowledge captured in formal repositories according to levels of project management experience. The findings confirm, extend, and illuminate the current research associated with knowledge reuse …
Gender Differences In Small Business Strategic Planning: Do Women Plan More Than Men?, Elizabeth Walker, Calvin Wang, Janice Redmond
Gender Differences In Small Business Strategic Planning: Do Women Plan More Than Men?, Elizabeth Walker, Calvin Wang, Janice Redmond
Janice Redmond Dr
As the world of work changes and uncertainty continues in regard to employment conditions, more women are motivated to start their own businesses. However, many women-owned businesses are very small and appear to have limited growth capacity. There are few business role models for women in corporate Australia. So how do women break in? The evidence suggests that not only do many women have the capacity to grow their businesses, they also have the desire. Given the positive relationship between strategic planning and business success, this paper considers whether women are more likely than men to strategically plan their business …
The Experience Of Failed Humor: Implications For Interpersonal Affect Regulation, Michele Williams, Kyle Emich
The Experience Of Failed Humor: Implications For Interpersonal Affect Regulation, Michele Williams, Kyle Emich
Michele Williams
The purpose of this study was to investigate failed interpersonal affect regulation through the lens of humor. We investigated individual differences that influenced people’s affective and cognitive responses to failed humor and their willingness to persist in the interpersonal regulation of positive affect after a failed attempt.