Business Commons^™

The Effect Of Perceived Justice And Organizational Embeddedness On Employee Morale And Voluntary Turnover Rate After Layoffs In The Hospitality Industry, Jungjoo Bae

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this study was to examine the factors that reduce the detrimental impact of layoffs. This research found that damaged employee morale and increased turnover intention of survivors after layoffs can cause more adverse impact on companies where layoffs were conducted. Also, it was found that perceived justice and organizational embeddedness can reduce the possibility of having destructive outcomes after layoffs. Additionally, the moderating impact of organizational embeddedness on the effect of perceived justice on employee morale and turnover intention was researched. Data were gathered from junior and senior undergraduate students majoring in hospitality management with at least …

Organizational Symbolism And Employee Immersion, A Mixed Methods Investigation Of Organizational Socialization Efficacy In The Hotel Industry, Jeffrey Michael Yedlin

UNLV Theses, Dissertations, Professional Papers, and Capstones

This study delves into the theory of organizational socialization through a mixed methods exploratory explanatory design examining organizational symbolism and social capital to identify strategies to reduce new hire turnover in hospitality. Constructs within the study include role clarity, training, organizational and coworker support as well as future prospects. New literature was studied for developing theory. Seminal work on socialization by Van Maanen and Schein (1979), Feldman and March (1981), Jones (1986), and Taormina (1997), perceived organizational support from Eisenberger et al., (1986), self-efficacy from Bandura (1977), and organizational symbolism by Dandridge & Mitroff (1980) and Van Buskirk (1991) were …

An Examination Of Perceived Leadership Behaviors And Employee Engagement In The Us Federal Government: An Exploratory Study, Jason Barker

UNLV Theses, Dissertations, Professional Papers, and Capstones

Leadership can exist in any organization or entity. It has been studied extensively and examined comprehensively. There have been various theories of what type of leadership is ideal or suitable for a group or organization. From transformational to transactional leadership, leadership styles exist that can contribute to organizations and the style they employ. Employee engagement can be based on either or both transformational and transactional leadership factors. Transformational leadership behaviors generally show an increase in employee engagement. Employee engagement has an association with job satisfaction and leadership perception. Leadership styles will be defined, in addition to factors in the employee’ …

Managing Data-Driven Change: A Model Of Unintended Deviation, Sang-Mun Ray Cho

UNLV Theses, Dissertations, Professional Papers, and Capstones

Data-driven change in hospitality gaming is desirable because of the opportunities to leverage untapped sources of rich and abundant marketing data. However, change has been difficult to implement as indicated by a lack of widespread adoption. Some have attributed these difficulties to cultural, structural, and other generic factors but these explanations fail to explain the root dynamics of data-driven change.

In this dissertation, it is theorized that data-driven change requires a particular form of social interaction, which are called analytical bonds (AB). The suggestion was that there is a sender of an analytic deliverable and a receiver that makes a …

Value Co-Creation Propositions: A Self-Determination Theory Of Customer Acceptance, Trust And Wellbeing, Lenna V. Shulga

UNLV Theses, Dissertations, Professional Papers, and Capstones

With the emergence of shared business models, hospitality and tourism consumers are faced with the decision to accept value propositions from various service providers, including traditional, collaborative and shared. Grounded in service-dominant logic, theory of acceptance, theory of value, self-determination theory and generational theory, this dissertation examines why consumers accept value propositions from service providers and what drives customers to collaborate with front-line employees. The research uses three studies that utilized a destination resort context with a mixed factorial equal cells experimental design. Study 1 utilized a 3 (generations) x 3 (business models) x 4 (value propositions) factorial between-within subjects …

Volunteer Management In Faith-Based Organizations, Cheryl Regina Coleman

UNLV Theses, Dissertations, Professional Papers, and Capstones

Faith-Based Organizations (FBOs) rely heavily on volunteers to carry out their mission, making volunteer labor fundamental to an organization’s business operations and outcomes. A review of the literature revealed a significant gap in managing volunteers effectively in a nonprofit, faith- based setting. The standard business management practices typically employed when managing volunteers lack effectiveness in nonprofit FBO environments. Employing for-profit management practices to managing volunteer labor in nonprofit settings is especially challenging given the uniqueness of nonprofit organizations that rely on volunteer over paid labor. Challenges include the organization’s values, mission, identity, social goals, outcomes, and ideological characteristics. The purpose …

What Happens In Las Vegas? How Exhibitors Use The Tradeshow Floor And Social Venues To Facilitate Business, Chrissy L. Nanton

UNLV Theses, Dissertations, Professional Papers, and Capstones

This study illuminates how place characteristics shape the way in which tradeshow exhibitors “do” business on and off the tradeshow floor. A surge in framing tradeshows as temporary clusters has occurred in the recent decades. Temporary clusters are defined as “hotspots of intensive and dedicated exchange of knowledge, network building and generation of new ideas” (Maskell, Bathelt and Malmberg 2004). The idea that temporarily sharing geographic space can advantage firms is particularly noteworthy in a post-industrial globalized economy. In the literature, social scientists have paid specific attention to the connections between geography and spatial proximity, and information diffusion and knowledge …

Examining Factors Influencing Ncaa Division-I Conference Realignment, Ginikachi O. Nwosu

UNLV Theses, Dissertations, Professional Papers, and Capstones

The landscape of intercollegiate athletics continues to evolve and become

more dynamic. One of the most visible aspects of these changes is athletic conference realignment. During the period from 2010 to 2014 alone, over 30 institutions across the National Collegiate Athletic Association’s (NCAA) Football Bowl Subdivision (FBS) changed or announced imminent plans to change athletic conference affiliation (Mandel, 2012). Conference realignment is described as institutional changes in athletic conference affiliation (Covell & Barr, 2010; Groza, 2010; Sweitzer, 2009). Various literature has identified variables which influence NCAA Division-I institutions’ decisions in regard to conference realignment, yet no comprehensive study has examined …

The Role Of The Integration-Responsiveness Framework In An International Branch Campus: A Case Study, Tammy Joy Silver

UNLV Theses, Dissertations, Professional Papers, and Capstones

Similar to multinational corporations, international branch campuses have the challenge of maintaining legitimacy in different cultural and regulatory environments across national borders. It is common for organizations to modify business practices when expanding operations abroad to respond to local demands and preferences based upon cultural expectations and regulatory requirements.

National culture is comprised of the underlying values, beliefs, and attitudes of a society that drives behavior and expectations (Hofstede, 1980). Differences in national culture determine the amount of local adaptation necessary to conduct business in a foreign country (Kostova & Roth, 2002). International branch campuses must also maintain quality assurance …

The Role Of Self-Concept In Consumer Behavior, Marisa Toth

UNLV Theses, Dissertations, Professional Papers, and Capstones

Understanding the influences underlying consumption has become an increasingly important goal for marketers. This study examined the role of self-concept in consumer behavior, specifically product evaluation. The influences of various dimensions of the self-concept are examined in regard to four product dimensions: public luxury, public necessity, private luxury, and private necessity. Differences due to variations in individual levels of self-monitoring are also measured. Overall, results showed that the more conspicuous a product is (higher on luxury/public dimensions) the greater the relationship between evaluation and ideal self-images (ideal self and ideal social self) for both high and low self-monitors.

A Model Of Hospitality Employee Engagement, Hee Jung Kang

UNLV Theses, Dissertations, Professional Papers, and Capstones

This study focuses on employee's state-like psychological resources by investigating individual and organizational antecedents to employee engagement and valued human resource outcomes. The purpose of this study was to develop and test a theoretical model that explains the interrelationships among six constructs and to explore the mediating effects of employee engagement. Structural Equation Modeling using AMOS (18.0) statistical software was used to test the full structural model (measurement and structural model) of the hypothesized relationships among the variables with a sample of hospitality employees. The findings supported all hypothesized relationships except the direct relationship between employee engagement and turnover intention. …

Creating A Wellness Program For Hotel Front Desk Employees, Karima Abdel-Moty

UNLV Theses, Dissertations, Professional Papers, and Capstones

The majority of hotel front desk employees fulfill their job demands in generally similar ways, in terms of workplace conditions. The demanding and hectic nature of this job results in very tangle physical and emotional effects on the employee. Through an analysis of current literature, guidelines on implementing a wellness program suited specifically for hotel front desk employees will be created. Through successful implementation of an employee wellness program, management will be able to provide effective job resources that will result in engaged front desk employees, and consequently, higher levels of customer service, productivity, and profitability.

Manager Retention And The Steamboat Ski Resort, Michael D. Gumbiner

UNLV Theses, Dissertations, Professional Papers, and Capstones

The material for this paper centers on the Steamboat Ski Resort Corp. The ski resort was chosen for this study because of its need for a management retention plan. Steamboat was ranked as a top 10 international ski resort in North America by Snow Country Magazine (“Top 50 ski resorts,” 1997). It has maintained this distinction for many years. It has been noted for its idealistic “champion power” and its unpopulated vast terrain. In particular, it has always scored high in the customer experience categories for exceptional down-home friendly people. A chart, prepared by Net promoters.com, on customer and employee …

An Empirical Study Of Attitudes Towards Telecommuting Among Government Finance Professionals, Joseph J. Grippaldi

UNLV Theses, Dissertations, Professional Papers, and Capstones

This paper presents the results of a preliminary study to evaluate attitudes towards telecommuting among finance employees who are employed by special district governments in the United States. Original data was collected by using a self-administered mail survey sent to 400 special district government finance employees who are members of the Government Finance Officers Association (GFOA) of the United States and Canada. This paper will examine variables including employee support for telecommuting, the likelihood of employees working away from the office, and the number of days employees wish to telecommute. A factor analysis was employed to determine if patterns of …

Workplace Violence: A Case Study, Robert F. White

UNLV Theses, Dissertations, Professional Papers, and Capstones

This paper addresses the problem of workplace violence. Because research into workplace violence is relatively new, there is not much research into managerial response to violent incidences. This paper helps to establish a template that may become a useful managerial tool to decrease the potential for future workplace violence that may lead to loss of life and unnecessary monetary loss. Managers are not necessarily equipped to develop appropriate measures to effectively deal with violent issues. Given the proper tool, managers can often work wonders. The paper focuses on homicide in the workplace, which has been the second leading cause of …

The Workforce Investment Act Of 1998: Implementation In The State Of Nsvada, Kimberly Meier

UNLV Theses, Dissertations, Professional Papers, and Capstones

The topic of this professional paper is the implementation of the Workforce Investment Act in the State of Nevada. I have prepared this paper for the Department of Public Administration in partial fulfillment of a Masters of Public Administration degree. The paper focuses on information gathered through interviews with various stakeholders including those providing services, those needing service and those who designed the plan for the State of Nevada. The data presented supports that the initial implementation was successful, however further study and analysis are required to determine long term effects. At the conclusion, suggestions to increase the effectiveness of …

A Comparison Of Public Agency And Casino Employee Turnover Rates In Las Vegas, Timothy A. Clemens

UNLV Theses, Dissertations, Professional Papers, and Capstones

The primary focus of this professional paper is to determine and then compare turnover rates between public agencies and the gaming industry in the Las Vegas area. The paper's intention is to discover what differences and similarities in employee turnover rates exist between public agencies and casinos. A secondary focus is to determine if the public sector can provide any lessons to lower employee turnover to the Las Vegas gaming industry. This secondary focus is based on the assumption that public agencies have higher employee retention (and, therefore, a lower rate of turnover) than those found within the Las Vegas …