Business Commons^™

Examining The Relationships Between Employee Engagement, Job Satisfaction, Job Burnout, And Turnover Intention Of Student Services Employees In Higher Education, Susan Grove

Human Resource Development Theses and Dissertations

The purpose of this study was to examine the relationships between engagement, job satisfaction, job burnout, and turnover intention as provided by higher education student services employees. This study addressed the gap in the literature: the lack of information regarding the experiences, attitudes, and perceptions of student services employees and examined the relationships among employee engagement, job satisfaction, job burnout, turnover intention by analyzing the responses received from members of the electronically mailed (e-mail) survey that contains a combination of three main survey instruments to review employee engagement, job burnout, job satisfaction, and turnover intention.

Six research hypotheses for the …

Testing The Structural Invariance Of Affective Commitment On Unethical Pro-Organizational Behavior Across Clan And Hierarchy Organizational Culture Types, Julia A. Fulmore

Human Resource Development Theses and Dissertations

Unethical pro-organizational behavior (UPB) is concerned with employees’ engagement in unethical conduct for the benefit of the organization that is immoral and/or illegal. Research findings on motivators of UPB show some contradictory findings that need to be resolved. Considering the empirical findings that clan culture discourages unethical behavior while hierarchy culture encourages unethical behavior along with the contradicting empirical findings between affective commitment and UPB based on samples with different cultures, this study sought to empirically assess the contradictory findings in the literature by testing the structural invariance of affective organizational commitment on UPB based on the two organizational of …

Workplace Mental Health: Toolkit Usability Study Of Midwestern Business Leaders, Julie Kiehne

Leadership Education Capstones

The purpose of this research study was to gather Midwest business leader’s feedback on usability of a Workplace Mental Health Toolkit.

In the Workplace Mental Health Toolkit Usability Study, the researcher used a mixed methods approach to gather data using a digital survey. Business leaders were asked to rate the likelihood they would use the following tools in the workplace: Psychologically Safe Workplace Checklist, Mental Health Policy Template , Well-being Checklist, Mental Health First Aid at Work Training Program.

Testing The Measurement Invariance And Latent Mean Differences Of Data From The Employee Perceptions Of Supervisor/Line Manager Coaching Behavior Measure Between Virtual And Traditional Employees From Generation X And Y, Bryn Hammack-Brown

Human Resource Development Theses and Dissertations

Currently, the workforce is comprised of multiple generations, of which Generation X and Y are the largest, working in a variety of arrangements. These include working from home, satellite centers, on the road, collaboration offices, and brick and mortar locations. As information and communication technology advances, more opportunities for individuals to supplement or change their working environments are available. Along with these different modes of work comes occasions and challenges for managers to demonstrate coaching behaviors toward employees who work alongside them on an on-going basis, and simultaneously to those who are removed from the face-to-face interactions and instead rely …

Examining Work-Life Balance Of Female Faculty In Chair Roles At Medical Academic Institutions: A Phenomenological Study, Stephanie N. Dunn

Human Resource Development Theses and Dissertations

The purpose of this research study was to explore the work-life balance of women in Chair positions within medical academic institutions and to research their ability to balance roles at work and home. The study wanted to investigate the impact of a prestigious leadership position on their lives. The study explored the reason for their success in such a male-dominated position and how they obtained such a position. The women who participated in this study gave accounts for their triumphs and disappointments during the data collection phase of the study.

This research was a phenomenological study based on three theoretical …

Testing An Adapted And Integrated Model Of Motivation To Lead And Intention To Apply, Mandolen Mull

Human Resource Development Theses and Dissertations

Leader development is a growing field of study within the leadership and human resource development (HRD) fields. As such, various studies have evaluated the traits, skills, and situational influences that contribute to an individual’s likelihood of becoming a leader. However, often researchers fail to examine an individual’s intention to apply for a leadership position within their examination of an individual’s leadership potential. Although prior research has examined the motivation to lead (MTL), very little research has examined the relationship between an individual’s MTL and their intention to apply for a leadership position. Furthermore, no research to date has evaluated the …

Intercultural Coworker Relationships (Icors) In The Global Workplace: A Grounded Theory Study, Jennifer L. Morton

Dissertations

Previous research supports what employees intuitively sense: peers make the place (Chiaburu & Harrison, 2008; Schneider, 1987). Extant research suggests coworker relationships have critical influence on outcomes ranging from turnover (Felps, Mitchell, Hekman, Lee, Holtom, & Harman, 2009) to creativity (Homan, Buengeler, Eckhoff, van Ginkel, & Voelpel, 2015) to organizational commitment (Viswesvaran & Ones, 2002) to employee health and well-being (Heaphy & Dutton, 2008). Despite the increase of Intercultural COworker Relationships (ICORs), particularly in multinational firms in the technology industry, research has yet to examine what defines coworker relationship quality in the presence of national cultural differences. In other words, …

Breaking Down The Barriers To Operator Workload Estimation: Advancing Algorithmic Handling Of Temporal Non-Stationarity And Cross-Participant Differences For Eeg Analysis Using Deep Learning, Ryan G. Hefron

Theses and Dissertations

This research focuses on two barriers to using EEG data for workload assessment: day-to-day variability, and cross- participant applicability. Several signal processing techniques and deep learning approaches are evaluated in multi-task environments. These methods account for temporal, spatial, and frequential data dependencies. Variance of frequency- domain power distributions for cross-day workload classification is statistically significant. Skewness and kurtosis are not significant in an environment absent workload transitions, but are salient with transitions present. LSTMs improve day- to-day feature stationarity, decreasing error by 59% compared to previous best results. A multi-path convolutional recurrent model using bi-directional, residual recurrent layers significantly increases …

Career Coaching: A Study Of Veterans Health Administration (Vha) Leaders', Jerelyn Dugas

Dissertations

Purpose: The purpose of this qualitative multiple case study was to explore and describe the impact of career coaching on the career performance growth and retention as perceived by healthcare’s emerging leaders who participated in selected coaching program institutes for a minimum of 1 year at VHA hospitals in Southern California.

Methodology: The researcher selected a qualitative multiple case study to explore and describe VHA leaders’ perceived impact of coaching on their career performance growth and retention. Further, the researcher conducted semi-structured, interviews with 15 participants to gain a better understanding of the lived experiences of the participants at the …

Exploring Spirituality And Affective Commitment As Antecedents To Organizational Citizenship Behavior, Elva A. Resendez

Human Resource Development Theses and Dissertations

The primary purpose of my study is to investigate the relationships between workplace spirituality, individual spirituality, affective commitment, and organizational citizenship behavior. My literature review resulted in the following research question: If workplace spirituality and individual spirituality are inherent in organizations and individuals, what is their relationship to employees’ workplace behavior? Three testable hypotheses are examined in hopes of identifying and developing practical and scholarly applications of OCB’s and developing the roles of individual spirituality and workplace spirituality as distinct assets in the general business culture: (1) the moderating effect of workplace spirituality in the relationship between individual spirituality and …

A Content Analysis Of Section 1983 Litigation Against Reserve Police Officers, Michael Ryan Broadus

Master's Theses

Police studies have well developed a demonstrative framework for detailing risks which generate financially-detrimental civil litigation – particularly regarding 42 U.S.C. §1983. Conversely, though, police studies have given little attention to the often-used but differentially-trained reserve police officer. Primarily replicating the methodologies of Kappeler, Kappeler, and del Carmen (1993) and Ross (2000), this descriptive study sought to fill this void via a manifest content approach to purposively select a sample of Section 1983 cases decided by U.S. District Courts over a 16-year period (2001-2016) to determine: (1) if significant liability was generated by reserve officers, (2) the main basis for …

The Influence Of An Electronic Attendance Monitoring System On Undergraduate Academic Success, Charles Childress

Dissertations

Investing in human capital development increases education levels, workplace skills, and boost individual abilities. Undergraduate students who attend class and perform well are more likely to get jobs, due to their development of workplace skills. State governments, as the funding bodies for public universities, are finding it beneficial to increase the number of college graduates because a citizenry that is prepared for the job market is ultimately good for the state. States recognize that an increase in education can produce job opportunities for citizens. University administrators can employ tactics to increase graduation rates, one of which is monitoring students’ class …

Mitigating Risk: A Delphi Study Identifying Competencies In Sport And Event Security Management, Elizabeth Voorhees

Dissertations

The purpose of this study was to identify core competencies for supervisory-level security management professionals working in the sports and entertainment industry. Qualified and trained sport and event security-management professionals are essential to support the U.S. homeland security objectives outlined in Presidential Policy Directive-21. Providing effective safety and security for sports and entertainment events requires specialized knowledge and skill on the behalf of security-management practitioners who detect, deter, prevent, and respond to potential risks and threats. This qualitative research study employed a Delphi research design to elicit expertise from a purposefully selected panel of experts (N = 36). The …

Toward A Model Of Strategic Human Capital Management Using The Balanced Scorecard - An Exploratory Case Study, Jeffrey A. Risinger

Human Resource Development Theses and Dissertations

The issue of strategic human capital management has been studied and written about extensively over the last 20 years. Much of the focus of this work has addressed the need for internal human resources organizations to transition from transactional, processing organizations to more strategic partner functions addressing the key business needs of the organization. The vast majority of the research addressing this transition has focused on the professional characteristics of senior human resource executives. Whereas the literature presents anecdotal evidence of progress, there also exists consensus support for the idea that very little systemic movement has occurred at the organizational …

Exploring Grit In The Experiences Of Higher Education Development Officers: A Phenomenological Study, Jessica A. Mccann

Human Resource Development Theses and Dissertations

This qualitative phenomenological study was designed to gain insight into experiences of grit by development officers in higher education as they pursued their goals and processed their disappointments in the course of soliciting major gifts. Three main domains of literature underpinned the research: (a) motivation theory, (b) goal-setting theory, and (c) the grit model. An extensive literature review revealed little is known about how individuals make sense and assign meaning to their experiences of passion and perseverance, and less is known about how development officers in higher education foundations and institutionally-related nonprofit organizations decide how to set and pursue goals …

Improving Employees' Experience With The Performance Appraisal Process, Melanie Molnar

The Dissertation in Practice at Western University

Organizational changes can be successful when approached with an appreciation for an appropriate change management strategy that aligns with the organizational context and the change that is being implemented. In this Organizational Improvement Plan (OIP), the performance evaluation process in place at University Y will be looked at and recommendations will be made for improvements. Special attention will be given to the requirements for a successful change management process. An authentic leadership approach is the preferred approach for the purpose of this OIP. Complex Adaptive Systems is a field within Complexity theories and will be used in order to address …

Investigating Elearning Continuance Through Expectation Disconfirmation Theory, Susana Reyes Lee

LSU Doctoral Dissertations

This study set out to investigate the Continuing Professional Development (CPD) eLearning participation and completion phenomenon of learners and to explore motivation of CPD eLearning intentions and completions. This study focused on why learners choose CPD eLearning and why they continue in CPD eLearning. Based on the Expectations Disconfirmation theory (EDT) and the DeLone and McLean Information Systems Success Model (1992), a survey was developed and then sent to a cross-section of registered CPD eLearners from the first responder community. After the data was collected 217 responses were analyzed with SPSS correlational techniques and through PROCESS which is a modeling …

Understanding Antecedents To Long-Term Sustainability For Entrepreneurial Ventures: A Phenomenological Study Of Entrepreneurs, Randall Trent Stevenson

Human Resource Development Theses and Dissertations

The purpose of this study was to gain an understanding of the antecedents to long-term sustainability of entrepreneurial ventures through successful entrepreneurs’ perspectives of the roles and importance of entrepreneurial skills, knowledge, abilities, and attitudes, as well as external factors. This qualitative study utilized a phenomenological approach. The participants were comprised of entrepreneurs from the north and northeast regions of Texas who have launched and managed businesses that have continued operations for 10 years or more.

Examining Managerial Leadership Behavior, Perceived Proximity, And Job Satisfaction In Distributed Work Arrangements, David D. Macauley

Human Resource Development Theses and Dissertations

More than 70% of all employers and managers utilize flexible or distributed work arrangements (Greenfield, 2017; World at work, 2017). Yet, it appears that few organizations are prepared to manage the relationship elements that come with a distributed workforce (Boss, 2017; Miller & Campell, 2013). Using structural equation modeling and data from 838 participants, the study examined the relationship between managerial behavior, perceived proximity, and job satisfaction within organizations that utilize distributed work. The results indicate that managerial behavior has a positive relationship with perceived proximity and employee job satisfaction and supports previous literature showing perceived proximity to be more …

An Exploration Of Barriers To Integration Of Strategic Human Resource Development In The United States Fire Service: An Interpretative Phenomenological Analysis Of Chief Officers' Perceptions, Jon D. Musgrave

Human Resource Development Theses and Dissertations

Trends in the current human resource development (HRD) literature emphasize the role that integration of strategic human resource development (SHRD) practices has on organizational effectiveness (Garavan, 1991; Garavan, 2007; Gilley & Gilley, 2003; Gilley & Maycunich, 2000; Ruona & Gilley, 2009; Wright, 2007). The United States Fire Service currently views human resource development as a management practice to be utilized by the chief officer to address vocational or technical skills (Stowell, 2004). This interpretative phenomenological analysis (IPA) qualitative study explored the beliefs, attitudes, and perceptions of chief officers in the United States Fire Service to further understanding of barriers to …

A Case Study Of Congregational And Search Committee Desired Leadership Qualities In A Senior Pastor, David Fowler

Human Resource Development Theses and Dissertations

The purpose of this case study that utilized an inductive qualitative research approach was to uncover desired leadership qualities in a senior pastor. Membership numbers are dwindling for religious organizations as the landscape of the United States becomes more secular. Studies reveal that negative issues with ineffective leadership within these organizations impact congregational health and membership decline. Within the context of leadership’s futility, studies need to be conducted to identify qualifiers of effective leadership in religious organizations, as a lack of research has been conducted concerning religious organizational leaders. Specifically, churches in the Southern Baptist Convention, a conservative conglomerate of …

A Phenomenological Study Of Junior Enlisted Marine Corps Veterans’ Career Transition And Organizational Attachment: From The Military To Civilian Work Environment, Kevin R. Sanford

Human Resource Development Theses and Dissertations

Military service is a transformative experience that leaves an indelible mark on all who serve. Once separated from the military way of life, many veterans find that they yearn for the structure, camaraderie, and discipline they experienced while in the military. These feelings of attachment to the military can make the transition back to civilian life difficult and pose a barrier to success in a civilian workplace. As military service members separate from their military service obligation and transition to the civilian workforce, they experience numerous challenges leaving behind the culture of the military and adapting to the civilian way …

A Cross-Cultural Examination Of The Effect Of Employer Support On Employee Productivity, Shawn Tuman, Haley Lipton

Senior Honors Projects, 2010-2019

The purpose of this creative, collaborative, capstone project is to conduct a cross-cultural examination of the effect of employer support on employee productivity by compiling, examining, and synthesizing conclusions from existing research. In a world of growing globalization and technological innovation, the speed of productivity is often the cornerstone that differentiates successful businesses from unsuccessful businesses, providing a competitive advantage to the quick while the others fall behind. Often this increased level of efficiency comes at a cost beyond the price of the product and the salary of employees, a deeper, psychological cost. By reviewing research focused in the United …

Examining The Mediating Influence Of Occupational Self-Efficacy And Perceived Organizational Support On The Relationship Between Perceived Managerial Coaching Behaviors And Employee Engagement Among Higher Education Enrollment Management Professionals, William S. Carrell

Human Resource Development Theses and Dissertations

The U.S. higher education environment is characterized by significant governmental/regulatory scrutiny, increasing competition, decreasing State funding, and demands for professionals to do more with less. In this environment, managers are increasingly expected to take on functions typically associated with traditional human resource roles, in particular the training, development, and retention of employees, often with limited or no access to formalized training resources.

This study predicted that a relationship exists between the perceived managerial coaching behaviors enacted by a direct supervisor and employee engagement among manager-level employees in strategic enrollment management divisions within higher education institutions. The hypotheses predicted this relationship …

The Influence Of Emotional Intelligence And Personality Traits On Effective Leadership, Joy N. Cooper

Human Resource Development Theses and Dissertations

Ineffective leadership contributes to the majority of organizational problems and business failures. The negative effects of poor leadership in the health services arena is a prominent issue in today’s health services workforce, and is exacerbated by the challenges posed by the Affordable Healthcare Act of 2012. This study investigates the effects of emotional intelligence (EI) and personality traits (the Big Five), two variables commonly linked to effective leadership, within the context of healthcare.

This study examined the influence of EI and the Big Five personality traits on leadership effectiveness within a healthcare institution. The study assumed EI and the Big …

Exploring Diversity Workforce Experiences Of Ahrd Alumni, Kayce Croy

Masters Theses, 2010-2019

Diversity plays a crucial role in everyday life, especially in academic and workplace settings. Despite increased attention to the value of diversity across settings, institutions of higher education, businesses, and organizations often do not provide adequate diversity initiatives to prepare students and employees for life and work in diverse environments. Therefore, to understand diversity education practices from formal college education and workforce experience, alumni who have graduated within the last five years from the Adult Education/Human Resource Development (AHRD) graduate program at James Madison University (JMU) were surveyed.The current study utilized a mixed methods survey approach that provided data on …

Surprisingly Open Or Openly Surprised? That Is The Question; Using Surprise Experiences To Increase Openness To Experience And Tolerance Of Ambiguity, Anneke Veenendaal-De Kort

Creativity and Change Leadership Graduate Student Master's Projects

Using Surprise Experiences to Increase Openness to Experience and Tolerance of Ambiguity

In the fast-changing world in which we are currently living, we constantly come across situations and problems that we have not encountered before. An open mind and the ability to tolerate ambiguity are important skills in uncertain times. People who embrace the unpredictable can develop their resilience and flexibility. Surprisologists Luna and Renninger (2015) have discovered that a great way of dipping into unpredictability is through surprise. For my Master’s Project, I designed experiences that transform people’s openness and tolerance for ambiguity through surprise. This paper begins with …

Extending Ab-1825 Training At Santa Clara Valley Water District, Heather Reiss

Master's Projects

In 2004 the California legislature passed AB-1825, Sexual Harassment Training and Education, Government Code 12950, which mandates that employers train all supervisors in the identification of sexual harassment, and ways to ensure that it does not occur in the workplace (Legislative Counsel, 2004). The Santa Clara Valley Water District (SCVWD) is a mission driven organization that is committed to providing excellent water services to the community. According to the Valley Water website (2018) “The mission of the District is to provide Silicon Valley with safe, clean water for a healthy life, environment, and economy” (Valley Water, 2018, web). As a …

Initial Evidence Of Construct Validity Of Data From A Self-Assessment Instrument Of Technological Pedagogical Content Knowledge (Tpack) In 2-Year Public College Faculty In Texas, Kristin C. Scott

Human Resource Development Theses and Dissertations

Technological pedagogical content knowledge (TPACK) has been studied in K-12 faculty in the U.S. and around the world using survey methodology. Very few studies of TPACK in post-secondary faculty have been conducted and no peer-reviewed studies in U.S. post-secondary faculty have been published to date. The present study is the first reliability and validity of data from a TPACK survey to be conducted with a large sample of U.S. post-secondary faculty. The professorate of 2-year public college faculty in Texas will help their institutions meet the goals of the state’s higher education strategic plan, 60x30TX. In order to do …

Positive Organizational Leadership: Some Recent Findings In Positive Organizational Scholarship, Lawrence Chan

M.A. in Leadership Studies: Capstone Project Papers

The study of positivity is multifaceted, with roots across psychology, philosophy, and more recently organizational behavior (Csikszentmihalyi, 1997; 2014). This review article highlights the framework from which the study of positivity originates, and then explores positive behaviors in the workplace that have correlated to increases in fulfillment, productivity, engagement, and leadership capacity (Cameron & Dutton, 2003). This essay reveals core components of positive organizational scholarship (POS), notably the interaction of positivity within job demands and job resources, positive employee engagement, and positive deviance, and uncovers some recent findings of these POS components in empirical research and application within human resource …