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Technology and Innovation

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Universitas Indonesia

The Indonesian Capital Market Review

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Full-Text Articles in Business

The Intention To Use Mobile Banking As A Financial Technology Service Among Islamic Bank Users, Ratna Juwita, Adam Darma Kusumah, Tiara Syahrani Aqila, Hanan Tsabitah, Muhammad Farhan Syauqi Jan 2023

The Intention To Use Mobile Banking As A Financial Technology Service Among Islamic Bank Users, Ratna Juwita, Adam Darma Kusumah, Tiara Syahrani Aqila, Hanan Tsabitah, Muhammad Farhan Syauqi

The Indonesian Capital Market Review

The development of Financial Technology (FinTech) in Islamic banks has not brought increasing us- ers. Therefore, it is necessary to determine which factors influence intention to use FinTech from the demand side or the customers’ side. For this study, we chose mobile banking as our research object, considering that the largest digital transactions in Islamic banks come from mobile banking. Mobile banking also provides banks various benefits to banks such as increased long-term profitability, cus- tomer loyalty, and financial inclusion. The objective of this study is to observe the determinant factor by using the theory of planned behavior (TPB) and …