Business Commons^™

Multiplex Boundary Work In Innovation Projects: The Role Of Collaborative Spaces For Cross-Functional And Open Innovation, Paula Ungureanu, Carlotta Cochis, Fabiola Bertolotti, Elisa Mattarelli, Anna Chiara Scapolan

Faculty Research, Scholarly, and Creative Activity

Purpose
This study investigates the role of collaborative spaces as organizational support for internal innovation through cross-functional teams and for open innovation with external stakeholders. In particular, the study focuses on collaborative spaces as tools for multiplex (i.e., simultaneous internal and external boundary management in innovation projects).

Design/methodology/approach
The authors conducted a qualitative study in a multi-divisional organization that set up in its headquarters a collaborative space for collaborative product development. Data were collected through semi-structured interviews and participant observations.

Findings
Findings highlight that the relation between expectations and experiences about the collaborative space impact on employees' ability to perform …