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Student Intent To Persist Relative To Perceptions Of Service Quality And Satisfaction With Selected Onboarding Services In Community Colleges, Matthew Robert Fall
Student Intent To Persist Relative To Perceptions Of Service Quality And Satisfaction With Selected Onboarding Services In Community Colleges, Matthew Robert Fall
Master's Theses and Doctoral Dissertations
Background: Low persistence rates have continued to plague community colleges. A framework linking perceived service quality, satisfaction, and behavioral intent has been identified in the existing literature and found to be useful in various service sectors outside of higher education. Purpose: To explore the relationship between community college students’ perceptions of service quality, satisfaction, and behavioral intent (intent to persist) regarding first interactions with their colleges. Setting: Three community colleges representing large, medium, and small enrollment headcount from a Midwestern state were selected to represent that state’s community college student population. Subjects: A proportional number of students were selected randomly …