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Full-Text Articles in Business
Introducing The Balanced Scorecard: Creating Metrics To Measure Performance, Andra Gumbus
Introducing The Balanced Scorecard: Creating Metrics To Measure Performance, Andra Gumbus
WCBT Faculty Publications
This experiential exercise presents the concept of the Balanced Scorecard (BSC) and applies it in a university setting. The Balanced Scorecard was developed 12 years ago and has grown in popularity and is used by more than 50% of the Fortune 500 companies as a performance measurement and strategic management tool. The BSC expands the traditional financial measures into three other dimensions to capture a balanced approach to measure performance in an organization. These additional dimensions are as follows: Customer Focus, Competence/Employee Learning and Growth, and Operational Efficiency. The exercise uses an analogy of a race car driver who relies …
Ricardo Semler: Creating Organizational Change, Christopher York, Peter A. Maresco
Ricardo Semler: Creating Organizational Change, Christopher York, Peter A. Maresco
WCBT Faculty Publications
A review of "Creating Organizational Change" by Ricardo Semler.
Achieving Growth In The Luxury Market, Peter A. Maresco, Bridget M. Lyons
Achieving Growth In The Luxury Market, Peter A. Maresco, Bridget M. Lyons
WCBT Faculty Publications
Founded in 1928 as a luxury hotel-reservation processing company, The Leading Hotels of the World, Ltd, which is headquartered in New York City, has evolved into a highly recognizable luxury brand within the luxury hotel market. The company has spent the last decade transforming itself from a reservation-processing company into a luxury powerhouse. Leading Hotels provides a compelling lesson in how to effectively achieve growth in the luxury market and today has positioned itself to meet its vision: To become the preeminent provider of products and services to luxury hotels and to the luxury marketplace. This article looks at how …