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(Dis)Trust In Software Projects: A Thrice Told Tale: On Dynamic Relationships Between Software Engineers, It Project Managers, And Customers, Dariusz Jemielniak, Dominika Latusek
(Dis)Trust In Software Projects: A Thrice Told Tale: On Dynamic Relationships Between Software Engineers, It Project Managers, And Customers, Dariusz Jemielniak, Dominika Latusek
Dariusz Jemielniak
Software development traditionally has been a field particularly prone to delays, exceeding budgets, and misunderstandings (May 1998; Connel, 2001; Humphrey, 2002; Goodwin, 2002; Kesteloot, 2003). Only 1/4 of IT projects is completed successfully – i.e. in time, with the assumed cost, and fulfilling the promised functionality (Smith and Keil, 2003). Although there is some improvement over the last years, software creation is still one of the most unpredictable businesses in the world. It should not be surprising then that high-tech environment often is described as stressful an demanding (Kunda, 1992; Hochschild, 1997; Perlow, 1998; Cooper, 2000; Jemielniak, 2005). It is …