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Job Perceptions Of Citizenship Behavior And Deviance: Musings From Behind The Bar, Catherine R. Curtis Ph.D.
Job Perceptions Of Citizenship Behavior And Deviance: Musings From Behind The Bar, Catherine R. Curtis Ph.D.
Hospitality Review
The purpose of this research was to examine bartender workplace behavior. This study begins with a review of the literature pertaining to the job of bartending, and positive work behavior (citizenship) and negative (deviant) workplace behavior. Data was collected by semi-structured interview. The bartenders expressed instances of both behaviors and showed support for a newly termed citizenship behavior, norm avoidance.