Open Access. Powered by Scholars. Published by Universities.®
- Institution
- Publication
- Publication Type
Articles 1 - 10 of 10
Full-Text Articles in Business
The Effects Of Covid-19 Stressors And Supervisor Support On Emotional Exhaustion And Work Engagement, Meiqiao Gu
The Effects Of Covid-19 Stressors And Supervisor Support On Emotional Exhaustion And Work Engagement, Meiqiao Gu
Psychology Theses & Dissertations
Since the onset of the COVID-19 pandemic, working conditions have worsened, subjecting employees to numerous stressors. Analyzing the impact of COVID-19 stressors on employees‘ well-being and work motivation is crucial. The job demands-resources model (JD-R; Demerouti et al., 2001a) provides a framework for evaluating how COVID-19 stressors affect employees‘ well-being and motivation in the workplace. Given the complexity of job characteristics during the COVID-19 pandemic, coupled with challenges in obtaining adequate support from supervisors who are also facing considerable work pressure, this study examines the continued relevance of the JD-R model in this evolving work environment. Specifically, four hypotheses were …
Emotional Dissonance And Exhaustion Among Library Professionals During Covid-19, Mubashir Majid Baba
Emotional Dissonance And Exhaustion Among Library Professionals During Covid-19, Mubashir Majid Baba
Library Philosophy and Practice (e-journal)
The COVID-19 pandemic is having a dramatic impact on societies and economies around the world. The virus is affecting millions of lives worldwide, not only physically but also emotionally in the form of panic attacks, obsessional behavior, anxiety, stress and fear. Library professionals are also exposed to coronavirus disease 2019 (COVID-19) and are facing high levels of stress and anxiety. The aim of this exploratory study was to analyze the association between emotional dissonance and emotional exhaustion among library professionals during COVID-19 and to study the impact of demographics on the variables under study. The data collected were analyzed using …
Video Meetings In A Pandemic Era: Emotional Exhaustion, Stressors, And Coping, Betty J. Johnson
Video Meetings In A Pandemic Era: Emotional Exhaustion, Stressors, And Coping, Betty J. Johnson
Antioch University Dissertations & Theses
In the first quarter of 2020, societal upheavals related to the COVID-19 pandemic included employers’ work-from-home mandates and an almost overnight adoption of video meetings to replace in-person meetings no longer possible due to contagion fears and social distancing requirements. This exploratory study aimed to address, in part, the scientific knowledge gap about video meetings as a source of emotional labor. The study used mixed methods to explore three hypotheses concerning how the contemporary use of video meetings related to emotional exhaustion, stressors, and coping. Data were gathered through an online survey questionnaire. Emotional exhaustion, the dependent variable in the …
The Performance Implication Of Obsessive Work Passion: Unpacking The Moderating And Mediating Mechanisms From A Conservation Of Resources Perspective, Dejun Tony Kong, Violet T. Ho
The Performance Implication Of Obsessive Work Passion: Unpacking The Moderating And Mediating Mechanisms From A Conservation Of Resources Perspective, Dejun Tony Kong, Violet T. Ho
Management Faculty Publications
Work passion is an important determinant of work performance. While harmonious work passion (HWP) shows its consistent predictive value, obsessive work passion (OWP) appears to have a mixed relationship with work performance. To address this puzzle, we integrate research on OWP and emotional exhaustion with conservation of resources (COR) theory. Specifically, we argue that OWP determines emotional exhaustion, whose relationship with work performance is attenuated by leader-member exchange (LMX). By conducting a field study with a sample of 262 U.S. employees, we found supportive evidence, even when controlling for psychological detachment from work. The findings somewhat reconcile the inconsistent results …
Linking Interactional Justice To Work-To-Family Conflict: The Mediating Role Of Emotional Exhaustion, Ivy A. Kyei-Poku
Linking Interactional Justice To Work-To-Family Conflict: The Mediating Role Of Emotional Exhaustion, Ivy A. Kyei-Poku
Organization Management Journal
This study examined the effect of interactional justice on work– to-family conflict and whether emotional exhaustion was a mediator of this relationship. Field survey data were obtained from 141 employees from various organizations and occupations. The findings suggest that perceptions of interactional justice are related to work-to-family conflict and, as predicted, emotional exhaustion mediated the relationship between interactional justice and work-to-family conflict. Theoretical and practical implications are discussed.
Coping With Customer Sexual Harassment: Examining Retaliation As A Coping Strategy And Testing A Contextual Model, Valerie J. Morganson
Coping With Customer Sexual Harassment: Examining Retaliation As A Coping Strategy And Testing A Contextual Model, Valerie J. Morganson
Psychology Theses & Dissertations
Research has established that customer sexual harassment (CSH) is a widespread and harmful workplace phenomenon. This dissertation consists of two studies on the topic. The first sought to operationalize a measure of coping with customer sexual harassment. In addition to three traditional factors of sexual harassment coping (i.e., external, internal, and social), Study 1 predicted that worker retaliation toward the customer would constitute an additional form of coping with CSH. The measure of coping was tested using a sample of 200 women customer service workers. Data were analyzed using factor analysis. As expected, retaliation was supported as a coping strategy, …
The Interactive Effect Of Extraversion And Extraversion Dissimilarity On Emotional Exhaustion: A Test Of The Asymmetry Hypothesis
L. A. Witt
No abstract provided.
General Job Performance Of First-Line Supervisors: The Role Of Conscientiousness In Determining Its Effects On Subordinate Exhaustion
L. A. Witt
No abstract provided.
The Downside Of Goal-Focused Leadership: The Role Of Personality In Subordinate Exhaustion
The Downside Of Goal-Focused Leadership: The Role Of Personality In Subordinate Exhaustion
L. A. Witt
No abstract provided.
When Conscientiousness Isn’T Enough: Emotional Exhaustion And Call Volume Performance Among Call Center Customer Service Representatives
L. A. Witt
No abstract provided.