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Full-Text Articles in Business
Singapore And Re-Engineering Economic Space: Observations From The Middle East, Caroline Yeoh, Wilfred Pow Ngee How
Singapore And Re-Engineering Economic Space: Observations From The Middle East, Caroline Yeoh, Wilfred Pow Ngee How
Research Collection Lee Kong Chian School Of Business
The hallmark of the Singapore state-led, market-driven interventions, and their efficacy, have often been a matter of academic contention. This paper, as part of our series on this topic, revisits Singapore’s state-enterprise strategy in the context of the city-state’s determined efforts at internationalization through a series of state-engineered projects, orchestrated to encapsulate economic space for Singapore-based firms to expand into the region and beyond. This internationalization stratagem remains controversial; premised, as they are, on the exportability of Singapore’s state credibility, systemic and operational efficiencies as well as technological competencies of Singaporean companies, government-linked or otherwise, to locations where these attributes …
Issues In Human Capital Development : Lessons For Public Administration And Governance, Deogratias Harorimana Mr
Issues In Human Capital Development : Lessons For Public Administration And Governance, Deogratias Harorimana Mr
Dr Deogratias Harorimana
With few minerals or other natural resources, Rwanda believes that she can still achieve her ambitions by investing in human capital - her unique resource. If this ambition can be achieved, then is this the next role model for international development? We used a case study design and analysis methods to examine development models used elsewhere in recent decades, using both qualitative and quantitative data on Rwanda to establish the comparative advantages in relation to Singapore’s economic development model. The implications for international development are that (1) an effective human capital development strategy should be inclusive enough to respond to …
Measuring An Organisation’S Innovation Climate: A Case Study From Singapore, Siu Loon Hoe
Measuring An Organisation’S Innovation Climate: A Case Study From Singapore, Siu Loon Hoe
Research Collection School Of Computing and Information Systems
Purpose: The article aims to discuss the six key factors that were proposed and included in the design of a customized innovation climate questionnaire. Design/methodology/approach: The implementation case study of an innovation climate survey for a Singapore‐based real estate group is presented. In particular, the design of the questionnaire and selection of key factors to be measured are discussed. Findings: While not a “rigorous” instrument in the academic sense, the article can guide managers and organization development professionals to better gauge an organization's innovation climate and deepen the understanding of innovation culture. Originality/value: This article contributes to the existing innovation …
Customer Satisfaction Index Of Singapore 2011: Q2 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2011: Q2 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the nation, sector, sub-sector, and company levels. Currently in its fifth year of measurement, the CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy both over time and across countries.
Customer Satisfaction Index Of Singapore 2011: Q1 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2011: Q1 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG), currently in its fifth year of measurement, is an indicator of the quality of goods and services produced in the Singapore economy. CSISG complements production-based measures such as Gross Domestic Product (GDP) by providing an assessment from the buyers’ point of view. Both types of measures are necessary as economic growth hinges not only on producing more, but producing better products and services.
Customer Satisfaction Index Of Singapore 2010: Full Year Overview, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2010: Full Year Overview, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) has completed its fourth consecutive year of measurement since 2007. Under a quarterly measure and release system with two out of eight sectors measured per quarter, CSISG 2010 scores of companies for the Retail and Info-Communications sectors were released in the first quarter of 2010, Transportation & Logistics and Education sectors released in the second quarter, Food & Beverage and Tourism sectors released in the third quarter, and finally the current release of Finance & Insurance and Healthcare sectors, marking the end of measurement for 2010. The CSISG 2010 national score is computed …
Asian Expatriate Development: A Comparative Study Of Japanese, Korean And Singaporean Expatriates, A. Ahad M. Osman-Gani, Wee Liang Tan
Asian Expatriate Development: A Comparative Study Of Japanese, Korean And Singaporean Expatriates, A. Ahad M. Osman-Gani, Wee Liang Tan
Wee Liang TAN
Owing to rapid internationalization of business activity, human resource development (HRD) has become increasingly important in recent years. This is especially true when domestic human resource management takes on international dimensions as it deals more with multicultural workforce. International HRD, much of it embodied in cross-cultural training, has been proposed by many scholars as a means of facilitating more effective interaction among managers, employees and customers from different national-cultural backgrounds. Despite the need for cross-cultural skills and the shortage of managers who possess these skills, most human resource decision-makers do nothing in terms of cross-cultural training for their employees. Studies …
Selection Of Expatriates For Regional Business Operations In Asia: A Study Of Mne Managers In Singapore, A. Ahad M. Osman-Gani, Wee Liang Tan, Thian Ser Toh
Selection Of Expatriates For Regional Business Operations In Asia: A Study Of Mne Managers In Singapore, A. Ahad M. Osman-Gani, Wee Liang Tan, Thian Ser Toh
Wee Liang TAN
The recent interest for regionalization of business operations in Asia underscores the demand for expatriates. While much has been written on expatriation, very little was documented on expatriates assigned in Asian countries. In this respect, American, German, Japanese and Korean MNEs have been found to take active interests in regional expansion of business in Asia. Expatriation is a significant international management issue for them. The high costs of expatriation and the risks for expatriate failures also underscore this importance. As such, selecting the right candidate for expatriation success is a crucial issue for these MNEs. This paper presents the findings …
Achieving Growth Through Corporate Partnerships And Joint Ventures: Will Singapore's Strategic Leap Into The Region Work?, Ravinder K. Zutshi, Wee Liang Tan
Achieving Growth Through Corporate Partnerships And Joint Ventures: Will Singapore's Strategic Leap Into The Region Work?, Ravinder K. Zutshi, Wee Liang Tan
Wee Liang TAN
One of the characteristic features of the East Asian economic development strategy has been the interventionist role of the government in the economic sphere (Amsden 1989; Kwon 1994; Wade 1990; Zutshi and Gibbons 1998). Governments in East Asia have traditionally, worked closely with the private sector. As a result unique business systems embedded in networks and alliances have evolved in countries like Taiwan, Japan, Korea and Singapore (Hamilton and Biggard 1988). Singapore has attempted to extend this model of strategic cooperation beyond its borders into the region. Schein (1996) identifies a number of major development eras in the evolution of …