Business Commons^™

Courtroom Technology From The Judge's Perspective, Fredric I. Lederer

Fredric I. Lederer

No abstract provided.

The Past And Future Of Supply Chain Collaboration: A Literature Synthesis And Call For Research, Peter M. Ralston, R. Glenn Richey, Scott J. Grawe

Peter Ralston

Purpose The purpose of this paper is to provide scholarly and practical benefits by detailing the past and suggesting a future research agenda for supply chain (SC) collaboration. A literature review is utilized to examine what has been investigated prior, and what remains to be analyzed, in order to assist today’s managers and researchers. The research expands the understanding of SC collaboration from a focal firm perspective while providing boundaries for future investigation and at the same time detailing the current state of collaboration to practitioners.

Design/methodology/approach The current research utilizes a systematic review of the literature to shape a …

Challenges And Opportunities For Development Of Sustainable Tourism In Bosnia And Herzegovina, Clifford J. Shultz, Almir Peštek, Eve Geroulis

Clifford J Shultz

An examination of the challenges of sustainable tourism in Bosnia and Herzegovina.

Technology Disaster Recovery.Docx, D'Andre D. Lampkin

D'Andre Lampkin

Quick Recap Of This Week's Biggest Customer Services News That Rocked Uk, Lissa Coffey

LissaCoffey

Uk Communications Provider Consumer Switching Experience Report 2015, Lissa Coffey

LissaCoffey

How To Contact Sky Customer Services?, Lissa Coffey

LissaCoffey

What is the Contact Number for Sky Customer Services? How To Contact Sky Customer Services? + other SKY FAQ's - The Sky contact number provides Sky customers with a direct line of communication to the television provider and resolve any issues with their service.Sky telephone numbers to contact Sky Customer Service are provided as a phone directory service by the number helpline based in the uk ...

The Librarian/Lecturer: Successful Course Development Based On Km Principles, Stuart Basefsky

Stuart Basefsky

This presentation focuses on a highly successful and award winning course taught by a librarian/lecturer. It was specifically designed to serve the knowledge needs and aspirations of students, faculty, companies, publishers and the educational institution to which all these parties are connected. The unique manner in which the KM needs of the parties are met by establishing synergies is highlighted as well as how it is assessed.

The Development Of A User Self-Help Knowledge Management System For Help Desk: Deployment Of Knowledge Management Approach And Software Agent Technology, Kar Yin Leung, Sim K. Lau

Dr Sim Kim Lau

Most help desks have admitted their call volume has increased in the past decade while “help unavailable when needed” is the major reason for service delivery failure and user dissatisfaction. The habit of calling help desk for simple problems has prompted the investigation of transferring part of first-level troubleshooting duty from help desk to user. This research proposes the development of user self-help knowledge management system that allows user to solve simple and routine technical enquiries. The proposed approach incorporates software agent to allow autonomous handling of enquiries so that the most appropriate solution and user communication can be facilitated.

Knowledge Management In Information Technology Help Desk: Past, Present And Future, Kar Yin Leung, Sim K. Lau

Dr Sim Kim Lau

Information technology has changed the way organizations function. This resulted in the reliance of help desks to deal with information technology related areas such as hardware, software, and telecommunication. Besides, the adoption of business process reengineering and downsizing have led to the shrinkage of the size of help desk. The shorter information technology product life cycle has worsened the situation by increasing the already sizeable help desk’s user base. Consequently, the help desk has to cover more information technology products and resolute more technical enquiries with less staff. Thus, the outcome is clear that users have to wait comparably longer …

Editorial: Social Implications Of Technology- “Il Buono, Il Brutto, Il Cattivo”, Katina Michael

Professor Katina Michael

Late last year, IEEE SSIT was invited to put together a paper for the centennial edition of Proceedings of the IEEE that was published in May 2012. The paper titled, “Social Implications of Technology: The Past, the Present, and the Future,” brought together five members of SSIT with varying backgrounds, and two intense months of collaboration and exchange of ideas. I personally felt privileged to be working with Karl D. Stephan, Emily Anesta, Laura Jacobs and M.G. Michael on this project.

Overcoming Organisational Resistance To Using Wiki Technology For Knowledge Management, Charmaine C. Pfaff, Helen M. Hasan

Helen Hasan

Although Wikis emerged in the public domain more than a decade ago, a number of business organisations are now discovering the advantages of using Wiki technology to manage knowledge. However, there are many who are not convinced about the merits of this relatively new Wiki technology and are not yet prepared to risk its adoption because it exhibits many ideas that have yet to be tested and many issues that have yet to be resolved. This paper studies the merits of using a Wiki for knowledge management. While some cases of corporate adoption of Wiki technology have been reported, cases …

Conceptualizing The Creative Tourist Class: Technology, Mobility And Tourism Experiences, Ulrike Gretzel, Jamal Tazim

Ulrike Gretzel

Increasing mobilities and an ever greater amount of technologies that support creativity have led to the emergence of a so-called Creative Class in our postmodern society. Creative Class members have distinctive experiences that blur the boundaries between everyday and touristic life. These experiences challenge conventional typologies of the tourist experience and have tremendous implications for tourism research and practice. In this article we discuss first what the Creative Class is, what experiences it has, and how it uses emerging technologies to create, mediate, and reconstruct these experiences. A special emphasis is placed on the relationship the Creative Class has with …

Humanistic Redesign And Technological Politics In Organizations, R. Badham, Karin Garrety, Christina Kirsch

Karin Garrety

The political nature of technology design and implementation is explicitly addressed in human centered projects to introduce technologies that support job enrichment, group autonomy and industrial democracy. Yet the political meaning of such projects does not simply manifest itself in pure form from the methods employed or the intentions of the humanistic actors but, rather, from the complex configuration of these and other factors present in the design and implementation context. This paper illustrates this theme in an analysis of a case study human centered project. It argues that an improved understanding of the configurational politics surrounding such projects is …

The Way It Really Happened: Competing Narratives In The Political Process Of Technological Change, Patrick M. Dawson, D. Buchanan

Patrick Dawson

Corporate narratives concerning technological change are often constructed around a linear series of events that show the organization in a positive light to internal and external observers. These narratives often sanitize the change process, and present data from which commentators can formulate neat linear prescriptions on how to implement new technology. In contrast, this paper draws on processual-contextual theoretical perspectives to argue that technological change is a more complex political process represented by multiple ongoing narratives which compete with each other for dominance as definitive change accounts. A central aim of this paper, therefore, is to demonstrate the analytical significance …

[Review Of The Book Technology Choice And Employment Generation By Multinational Corporations In Developing Countries], Gary S. Fields

Gary S Fields

[Excerpt] The present volume, by addressing technology choice and employment in multinational enterprises (MNEs), adds to our understanding of the determinants of demand for labor in developing countries. The book synthesizes results from case studies of MNEs in Singapore, Nigeria, Brazil, India, and Kenya, and it does so in such a way that the main conclusions can easily be identified.

The Fall-Out From Emerging Technologies: On Matters Of Surveillance, Social Networks And Suicide, M.G. Michael, Katina Michael

M. G. Michael

No abstract provided.

The Impact Of Ehr On Professional Competence In Hrm: Implications For The Development Of Hr Professionals, Bradford S. Bell, Sae-Won Lee, Sarah K. Yeung

Bradford S Bell

[Excerpt] Information technology has been cited as a critical driver of HR’s transition from a focus on administrative tasks to a focus on serving as a strategic business partner. This strategic role not only adds a valuable dimension to the HR function but also changes the competencies that define the success of HR professionals. Interviews were conducted with HR representatives from 19 firms to examine the linkage between electronic human resources (eHR) and the reshaping of professional competence in HRM. Based on the findings, we draw implications for the development of HR competencies and identify learning strategies that HR professionals …

Adaptive Guidance: Enhancing Self-Regulation, Knowledge, And Performance In Technology-Based Training, Bradford S. Bell, Steve W. J. Kozlowski

Bradford S Bell

Considerable research has examined the effects of giving trainees control over their learning (Steinberg, 1977, 1989; Williams, 1993). The most consistent finding of this research has been that trainees do not make good instructional use of the control they are given. Yet, today’s technologically based training systems often provide individuals with significant control over their learning (Brown, 2001). This creates a dilemma that must be addressed if technology is going to be used to create more effective training systems. The current study extended past research that has examined the effects of providing trainees with some form of advisement or guidance …

Current Issues And Future Directions In Simulation-Based Training, Bradford S. Bell, Adam M. Kanar, Steve W. J. Kozlowski

Bradford S Bell

A number of emerging challenges including globalization, economic pressures, and the changing nature of work have combined to create a business environment that demands innovative, flexible training solutions. Simulations are a promising tool for creating more realistic, experiential learning environments to meet these challenges. Unfortunately, the current literature on simulation-based training paints a mixed picture as to the effectiveness of simulations as training tools, with most of the previous research focusing on the specific technologies used in simulation design and little theory- based research focusing on the instructional capabilities or learning processes underlying these technologies. This article examines the promise …

A World Without Work? [Review Of The Books The End Of Work And The Jobless Future], Lance A. Compa

Lance A Compa

[Excerpt] These two books take different routes to the same conclusion: This Time It's For Real. The end of work is now upon us, and the jobless future beckons. This was portended in the past--by the development of steam-powered machinery, then electrical power, then by mid-twentieth century automation reflected in numerically-controlled machine tools, and even by the first and second generations of computers--but never realized as new outlets for employment took shape. Those days are done now. Advanced computers and software are bringing into being what Jeremy Rifkin calls a "near-workerless economy."

Forces Of Inequality? The Impact Of Technology And Globalisation, Mario Pianta, Leopoldo Nascia

Mario Pianta

Active Learning: Impact Of Use Of Webcasts In A Business Class, Grace S. Thomson

Dr. Grace S. Thomson

No abstract provided.

Some Job Hunters Are What They Post, Michael D. Mann

Michael D. Mann

Plug a prospective employee's name into an Internet search engine, and you might be surprised at what you find. Web pages may tell hiring attorneys that the person they just interviewed wrote for an undergraduate newspaper or belonged to a specific sorority, but the Web may also reveal the recent interviewee's drink of choice and dating status. Law firms can use the Internet for their own recruiting needs, says attorney Michael D. Mann, but they should take what they read on the Web with a grain of salt.

Knowledge, Technology Trajectories, And Innovation In A Developing Country Context: Evidence From A Survey Of Malaysian Firms, Deepak Hegde, Philip Shapira

Philip Shapira

Technological Specialization And Economic Performance In Oecd Countries, Mario Pianta, Valentina Meliciani

Mario Pianta

The paper investigates the growing sectoral specialization in technological activities of OECD countries (measured using patent data) and its impact on countries' innovative and economic performance in the 1975-1990 period. Aggregate indicators of sectoral specialization are introduced, showing the extent to which countries concentrate their innovations in few fields, or spread them across several sectors. A general positive relationship is found between the degree of specialization in technology and higher rates of growth, while specialization in electronics-related fields is not associated to better economic or technological performances. The position of individual countries in these patterns is also examined, showing that …

Specialization And Size Of Technological Activities In Industrial Countries: The Analysis Of Patent Data, Mario Pianta, Daniele Archibugi

Mario Pianta

The determinants and directton of the technological specialization of advanced countries are investtgated in thus paper using patent counts and citations as technology indicators.