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When The Client Comes First, Bee Lian Ang

Social Space

When donors, government and other funders provide support, they want assurances that the daily living conditions and lives of the beneficiaries are actually improved. The one question that is often asked is: What is the outcome of the help or service rendered? The science of determining outcomes, or outcome management, has its roots in social science evaluation research. Besides being used as a tool to evaluate the achievement of client outcomes, it is also a valuable management tool.