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Full-Text Articles in Business

Theme Park Visitors Prefer Human-Like Robots In Customer Service Interactions, Ady Milman, Asli D.A. Tasci Jun 2023

Theme Park Visitors Prefer Human-Like Robots In Customer Service Interactions, Ady Milman, Asli D.A. Tasci

Rosen Research Review

Service robots are becoming increasingly popular in many industries and social settings, including education, childcare, elderly therapy centers, and even theme parks. Tourism and hospitality industries are adopting robots enthusiastically and are being closely studied to observe guest engagement and reaction to robotic services. Service robots are becoming increasingly popular in many industries and social settings, including education, childcare, elderly therapy centers, and even theme parks. Tourism and hospitality industries are adopting robots enthusiastically and are being closely studied to observe guest engagement and reaction to robotic services. UCF Rosen College of Hospitality Management researchers, Dr. Ady Milman and Dr. …


How Hurricanes Impact Florida's Tourism Industry, Arthur Huang Jan 2023

How Hurricanes Impact Florida's Tourism Industry, Arthur Huang

Rosen Research Review

Almost every year, hurricanes bear down upon the state of Florida. The storms appear to be growing in occurrence and severity. While the media cover the damage and death toll, the impacts on the state's critical tourism sector remain largely anecdotal. The full story lies buried in data. Dr. Arthur Huang from UCF's Rosen College of Hospitality Management has investigated different data sets to understand the impact of hurricanes on the tourism industry. What has been uncovered has significance not only for Florida but for tourism sectors elsewhere affected by these giant storms.


Tropical Cyclones Negatively Impact The Tourism Economy In Coastal Regions, Sergio Alvarez, Arthur Huang Jan 2022

Tropical Cyclones Negatively Impact The Tourism Economy In Coastal Regions, Sergio Alvarez, Arthur Huang

Rosen Research Review

Tropical cyclones can have a devastating effect on communities, causing loss of property, businesses, and life. In areas that rely on tourism, these effects can be long-lasting. In their recent work, Dr. Sergio Alvarez and Dr. Arthur Huang from UCF Rosen College of Hospitality Management have examined the impact that tropical cyclones have on the tourism economy in Florida. The results suggest that these cyclones negatively impact the economy, especially in coastal regions, and that policy changes are needed to help the tourism sector recover


Sustainability And Hospitality: People, Planet And Prosperity, Alan Fyall Jul 2021

Sustainability And Hospitality: People, Planet And Prosperity, Alan Fyall

Rosen Research Review

An interview with Jared Meyers, Chairman, Legacy Vacation Resorts, a Certified B Corporation, by Alan Fyall


Climate Change And Tourist Destinations: Florida's Case, Alan Fyall, Dr. Asli Tasci, Jill Fjelstul, Roberta Atzori Feb 2020

Climate Change And Tourist Destinations: Florida's Case, Alan Fyall, Dr. Asli Tasci, Jill Fjelstul, Roberta Atzori

Rosen Research Review

Aside from the physical impacts of climate change, society's perception of climate change, and the response to it at different decision-making levels, are now critical issues. As public awareness of the consequences of climate change increases, it becomes a consideration in everyday decision-making, including tourism. The research of three colleagues at Rosen college o Hospitality Managment, Dr. Alan Fyall, Dr. Asli D. A. Tasci, and Dr. Jill Fjelstul, along with Dr. Roberta Atzori from California State University, Monterey Bay, examines how social representations of climate change may affect a choice of holiday destination. In particular, they examine how they might …