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Analisis Pengaruh Iklim Kerja Terhadap Kepuasan Kerja Dan Kualitas Pelayanan, Ignatius Heruwasto

Jurnal Manajemen dan Usahawan Indonesia

Service quality is an important thing to be delivered by every company. Every company is trying to achieve superiority compare to others, by providing the best of service delivery. Employees are the influential factor to delivery the service quality. Service quality is depended on how the employees interact with 􀀖ustomers. In delivering those superior services quality, job satisfaction is a key factor and is influenced by the quality of their work environment. This research reveals, the working environment impact positively on job satisfaction, and job satisfaction impact positively on quality of service. The research method in this study is a …