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Articles 1 - 7 of 7
Full-Text Articles in Business
Family As A Source Of Inequality Reproduction In Organizations: The Role Of Family Impact On Work In Explaining The Class Ceiling, Pooja Mishra
Dissertations and Theses Collection (Open Access)
Being born into a poorer family is associated with lower socioeconomic attainment even when people are provided with identical educational and job opportunities, a pattern known as the “class ceiling.” The class ceiling is generated within organizations, but specific reasons causing this effect are not well understood. I propose that one important explanation why employees from poorer families do not fare as well as their more fortunate co-workers concerns differences in families themselves. I integrate research from sociology and psychology explaining challenges faced by families with scarce resources with organizational research on specific pathways through which families can interfere with …
Micro-Coaching As A Blend To Make E-Learning More Effective, Krishnan Narayanan
Micro-Coaching As A Blend To Make E-Learning More Effective, Krishnan Narayanan
Dissertations and Theses Collection (Open Access)
While e-learning has taken a stronghold as the de-facto training medium in knowledge intensive technology sector organizations, several factors have been hypothesized to influence the efficacy of training efforts, such as educator presence, interaction levels and individual motivation for development. This dissertation looks at one blended learning intervention that organizations can make use of to significantly improve the learning outcomes. The paper introduces micro-coaching, a new construct referring to brief coaching and mentoring interventions, that in conjunction with the e-learning sessions can improve cognitive as well as behavioral changes in individuals, which are key to improving learning and the resultant …
How Ties With Family Members Influence Professionals' Creativity In Family Businesses: The Role Of Hive Effect And Trust, Rameshwari Ramachandra
How Ties With Family Members Influence Professionals' Creativity In Family Businesses: The Role Of Hive Effect And Trust, Rameshwari Ramachandra
Dissertations and Theses Collection (Open Access)
Many Asian enterprises are family businesses. In recent years, there has been a growing body of research on creativity in Asian firms, but few studies on the creativity of the professionals working in Asian family businesses. Given the importance of creativity in family businesses for their continued success, I examined how a professional’s ties to family members in a family business influenced their creativity. I proposed that the number of family members in a professional’s network would positively predict the professional’s creativity, and that this effect would be mediated by the family members’ affective and cognitive trust in the professional. …
Do Satisfied Employees Deliver Better Service Experiences That Result In Satisfied Customers, And, What Are The Factors Affecting Employee Satisfaction And Customer Satisfaction?, Chuen Kong Kevin Cheong
Do Satisfied Employees Deliver Better Service Experiences That Result In Satisfied Customers, And, What Are The Factors Affecting Employee Satisfaction And Customer Satisfaction?, Chuen Kong Kevin Cheong
Dissertations and Theses Collection (Open Access)
It is often said that a happy worker is a good worker, but do happy workers in the service industry result in happy or satisfied customers or guests? This research aimed to seek out answers to this anecdotal question by surveying both frontline, customer-facing employees and visitors or guests in several visitor attractions in Singapore and the Philippines. The research found significant correlation between job satisfaction, psychological empowerment and guest satisfaction, particularly in zone-managed visitor attractions. Zone-managed attractions did not deploy the conventional and traditional functional operating structure; employees’ job functions were clustered by customer touchpoints associated with how the …
Shared Leadership And Team Motivation: An Exploratory Study, Yufeng Chi
Shared Leadership And Team Motivation: An Exploratory Study, Yufeng Chi
Dissertations and Theses Collection (Open Access)
Despite the importance of team innovation for organizations, the conditions that foster team innovation are still not well understood. In this dissertation, I propose a theoretical model in which the impact of shared leadership on team innovation is mediated by information sharing and team potency. I utilize a two-wave longitudinal, multi-method and multi-source research design to examine the research hypotheses. I argue that shared leadership not only improves a team’s information sharing and team potency, but also generates cognitive and motivational advantages that are conducive to innovation. In addition, I show that the relationship between shared leadership and team innovation …
Flexible Moral Behavior In The Workplace, Kraivin Chintakananda
Flexible Moral Behavior In The Workplace, Kraivin Chintakananda
Dissertations and Theses Collection (Open Access)
In my dissertation, I systematically examine what it means to be morally flexible. I develop a scale to capture an individual’s willingness to adapt their moral behavior and examine both positive and negative consequences of this type of moral flexibility in the workplace. My dissertation consists of three studies. In Chapter 2, I draw from the personality strength literature and research on within-person variability in moral behavior to introduce the construct of moral adaptability (MA) defined as the willing to adjust moral behavior depending on the situation. I argue MA functions in a similar manner to personality strength (but in …
Gender, Emotional Displays And Negotiation Outcomes, Horacio Arruda Falcao Filho
Gender, Emotional Displays And Negotiation Outcomes, Horacio Arruda Falcao Filho
Dissertations and Theses Collection (Open Access)
This paper examined whether positive and negative emotional displays influenced negotiation outcomes (value creation and claiming) differentially for female and male negotiators. Also considered was how negotiation dyad gender composition might affect value creation and claiming. I examined recordings from a negotiation exercise (N = 194). Results revealed that when females expressed negative emotions significantly reduced value claiming on the part of those female negotiators. However, the effects of expressing positive emotions on negotiation outcomes did not vary by negotiator gender. The findings suggest that female negotiators do not need to be positive but only need not be negative to …