Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 1 of 1
Full-Text Articles in Business
Status, Power, And Apologies: How Status And Power Shape The Willingness To Apologize And The Perception Of Victims, Louis Lipani
Status, Power, And Apologies: How Status And Power Shape The Willingness To Apologize And The Perception Of Victims, Louis Lipani
Dissertations, Theses, and Capstone Projects
Apologies are interpersonal tools that individuals employ to repair damaged relationships. Management scholars have largely ignored the role that power and status play in the apology process. Across three studies I experimentally manipulate power and status and examine the apology process via a workplace scenario. In Study 1 I propose that power and status have different implications with respect to one’s willingness to apologize. I orthogonally manipulate power and status and examine their effect on people’s willingness to apologize. I find that status, but not power, impacts one’s willingness to apologize. In Study 2 I posit and find that apologies …