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Mindfulness And Individual Error Orientation In High Reliability Organizations, Ellen Choi
Mindfulness And Individual Error Orientation In High Reliability Organizations, Ellen Choi
Electronic Thesis and Dissertation Repository
Mindfulness is a concept drawn from the contemplative traditions that refers to present-moment, non-judgmental awareness. Exactly how applicable mindfulness is in the workplace requires further empirical validation, particularly on outcomes immediately relevant to organizations. This study contributes to literature examining the effects of mindfulness in organizational settings by considering the effects of an 8-week workplace mindfulness training program in a high-reliability organization (hospital) on individual error orientation, an individual’s propensity to learn from error, worry about error, or hide error. This study adds to the current state of knowledge by providing further insight into why one holds a particular error …
Emotional Labor And Discretionary Behaviors: Exploring The Mediating And Moderating Effects Of Felt Inauthenticity And Emotional Exhaustion, Yang Ting Ang
Dissertations and Theses Collection
The service industry is a growing sector in most countries and emotional labor is a major component of service employees’ jobs. As such, it is important to understand how emotional labor influences employee discretionary behaviors such as counter-productive workplace behaviors (CWBs) and organizational citizenship behaviors (OCBs), both of which affect the well-being of employees and organizations. This dissertation presents two studies that examined the mechanisms underlying, and boundary conditions surrounding, emotional labor and employee discretionary behaviors. Drawing on theories and research regarding ego depletion, inauthenticity, and behavior consistency, this paper proposed a theoretical model that hypothesized how two potential mechanisms …