Business Commons^™

Boundary Work: An Interpretive Ethnographic Perspective On Negotiating And Leveraging Cross-Cultural Identity, Noriko Yagi, Jill Kleinberg

Scholarship and Professional Work - Business

The complexity of global organizations highlights the importance of members’ ability to span diverse boundaries that may be defined by organization structures, national borders, and/or a variety of cultures associated with organization, nation-based societal and work cultures, industries, and/or professions. Based on ethnographic research in a Japan–US binational firm, the paper describes and analyzes the boundary role performance of the firm's Japanese members. It contributes toward theory on boundary spanning by introducing a “cultural identity negotiation” conceptual framework. We show boundary spanning as a process shaped through the interplay of the contextual issues that make a boundary problematic; an individual's …