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Leading Change During Crisis: Nonprofit Leaders’ Experiences During The Covid-19 Pandemic, Jose A. Diaz Jr.
Leading Change During Crisis: Nonprofit Leaders’ Experiences During The Covid-19 Pandemic, Jose A. Diaz Jr.
Doctor of Education (Ed.D)
The purpose of this phenomenological study was to discover which experiences from the COVID-19 pandemic led to leadership and organizational changes within nonprofit organizations located in southern Florida. Data for the study were collected by interviewing leaders of five nonprofit organizations that provided human and social services to individuals and families before, during, and after the pandemic. The participants discussed some of the challenges they experienced with social distancing protocols, service delivery continuity to service users, and the concerns among staff and volunteers. Four themes were common among the participants of the study: operational restrictions, technological adaptations, staff morale and …