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An Empirical Investigation Into The Relationship Between Computer Self-Efficacy, Anxiety, Experience, Support And Usage, Mary Helen Fagan, Stern Neill, Barbara Ross Wooldridge
An Empirical Investigation Into The Relationship Between Computer Self-Efficacy, Anxiety, Experience, Support And Usage, Mary Helen Fagan, Stern Neill, Barbara Ross Wooldridge
Marketing
Organizations make significant investments in information technology. However, if individuals do not use information system applications as anticipated, successful implementation can be hard to achieve. In order to investigate some key factors thought to affect an individual's use of information technology, this study draws on Bandura's Social Cognitive Theory (SCT), Triandis's Theory of Interpersonal Behavior (TIB), and the computer anxiety literature to develop its conceptual model and research hypotheses. An empirical investigation (n=978) found support for the majority of the hypotheses. As suggested by SCT, experience and support were positively related to computer self-efficacy, and computer self-efficacy was negatively related …