Business Commons^™

Antecedents And Consequences Of Leaders’ Security Orientation, Joseph J. Simpson

Theses and Dissertations

Organizations’ leaders are responsible for ensuring that firms’ proprietary assets are protected from expropriation. Firms are increasingly targets of large-scale proprietary assets breaches that jeopardize their ability to financially benefit from their innovation activities. Some firms have proactively built capabilities that allow them to protect their proprietary assets, while leaders are more security oriented and therefore do more to protect their organizations from proprietary assets breaches? Current research on leaders’ role in the protection of proprietary assets is lacking at the strategic level because most studies on organizational security have emphasized employee-level behaviors (e.g., da Veiga & Eloff, 2010, Lee, …

A Quasi-Experimental Study Of The Effect Of Experience Staging Techniques On Engagement, Emerson Ferrell Watanabe

Theses and Dissertations

The purpose of this study is to examine the effect of experience staging techniques (personalization through co-creation and multisensory stimuli) on engagement level. This study also explores the possible contribution of experience staging techniques as practical tools that recreation professionals can use to better engage participants in recreation activities and events. A 2-way univariate ANOVA revealed no significant relationship between the use of co-creative and multisensory stimulating techniques and engagement levels in participants (F (3,200) = .263, p = .826, partial η2 = .004). Practical applications for recreation professionals and further research opportunities are discussed.

The Moderating Effect Of Media Naturalness On Motivating Language, James Cox

Theses and Dissertations

For decades, the research in communication in organizational behavior has focused on the reduction of uncertainty and consequently so has the research of leadership and computer mediated communication (CMC) (Salancik & Pfeffer, 1977; Sullivan, 1988). Because of this, many of the controversial issues and competing theories of CMC that have in good part centered around the topic of media choice in the context of task performance, which is a reflection of this narrow focus of CMC on uncertainty reduction. Therefore in order to study the more whole form of communication in motivation proposed by Sullivan (1988), a CMC theory is …

The Interplay Between Change And Project Management For Business Results, Taiwo O.O. Abraham

Theses and Dissertations

The present study investigates the potential interplay between change management and project management. The research aims to determine the causal effect between the two concepts. Data is collected from a focus group comprised of various managers. The study concludes that managers readily apply the concepts of both change management and PM when making decisions. Also, there is significant appreciation of the value of both PM and change management in the contemporary business environment. Future studies need to investigate the relevance of the change management models on PM strategies.

Forecast Combination With Multiple Models And Expert Correlations, David P. Soule

Theses and Dissertations

Combining multiple forecasts in order to generate a single, more accurate one is a well-known approach. A simple average of forecasts has been found to be robust despite theoretically better approaches, increasing availability in the number of expert forecasts, and improved computational capabilities. The dominance of a simple average is related to the small sample sizes and to the estimation errors associated with more complex methods. We study the role that expert correlation, multiple experts, and their relative forecasting accuracy have on the weight estimation error distribution. The distributions we find are used to identify the conditions when a decision …

Exploring Factors Related To Customer Service Representatives’ (Csrs) Performance In Call Centers., Ruth R. Jayson-Polk

Theses and Dissertations

This study provides critical research on individual change and its impact on individual performance using the ADKAR change management model. This applied dissertation was designed to research improvement in call monitoring performance scores between two groups of customer service representatives’ (CSRs): the experimental group receiving the ADKAR change management intervention, and the control group, who did not receive the ADKAR change management intervention. The ADKAR change management model (Hiatt, 2006) provided the theoretical framework for the study.

The literature review revealed that change management is a critical component of organizational change but is driven by individual change. The literature informs …

Group Decision-Making, Edward Cook

Theses and Dissertations

The present work explores improvements in group decision-making. It begins with a practical example using state-of-the-art techniques for a complex, high-risk decision. We show how these techniques can reveal a better alternative. Although we created an improved decision process, decision-makers were apt to protect their own organizations instead of the project. This tendency was reduced over the course of the decision-making process but inspired the first conceptual component of this work.

The first concept describes the “Cost of Conflict” that can arise in a group decision, using game theory to represent the non-cooperative approach and comparing the outcome to the …