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Full-Text Articles in Business
Client Strategies In Vendor Transition: A Threat Balancing Perspective, Cecil Eng Huang Chua, Wee Kiat Lim, Christina Soh, Siew Kien Sia
Client Strategies In Vendor Transition: A Threat Balancing Perspective, Cecil Eng Huang Chua, Wee Kiat Lim, Christina Soh, Siew Kien Sia
CMP Research
Many outsourcing contracts are expiring, and vendor transition is an increasing concern. This paper attempts to develop guidelines for vendor transition by applying balance of threat theory, which suggests a client organization should pursue either a “soft” or “hard” balancing strategy, depending on the outgoing vendor’s capability and aggressive intent to disrupt client operations. Balance of threat theory is explored across two contrasting case sites. In addition to demonstrating the relevance of balance of threat theory, the cases identify specific tactics associated with hard and soft balancing, as well as key areas of conflict in vendor transition.
Switching It Outsourcing Suppliers: Enhancing Transition Readiness, Siew Kien Sia, Wee Kiat Lim, Kanapaty Pelly Periasamy
Switching It Outsourcing Suppliers: Enhancing Transition Readiness, Siew Kien Sia, Wee Kiat Lim, Kanapaty Pelly Periasamy
CMP Research
As IT outsourcing continues to gather momentum and mature, the decision to change suppliers at the end of a contract, or even earlier, has become an inevitable reality for many. This article sheds light on the management challenges associated with transitioning from one outsourcing supplier to another. Based on the “painful” experience of a large public-sector organization that chose not to renew its contract with a supplier that had operated its online portal and call center for five years, we provide insights into what makes a client organization “transition-ready.” We then describe the actions an organization can take before, during, …
The Role Of Is Project Critical Success Factors: A Revelatory Case, Cecil Eng Huang Chua, Wee Kiat Lim
The Role Of Is Project Critical Success Factors: A Revelatory Case, Cecil Eng Huang Chua, Wee Kiat Lim
CMP Research
Research in Critical Success Factors (CSFs) of Enterprise Systems (ES) projects has identified numerous practitioner governance mechanisms for ensuring project success. However, such research has not developed a theory of why certain critical success factors encourage project success. Our research develops such theory on a case study where even though the levels of several critical success factors were weak, the project nevertheless succeeded. Specifically, the logistics ES project succeeded even though there was (1) only marginal top management support, (2) low key user commitment, and (3) change management, training and other critical aspects of user management and communication were not …