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Understanding The Role Of Social Capital In Expertise Coordination In Information Systems Development (Isd) Teams, Shih-Chieh Hsu
Understanding The Role Of Social Capital In Expertise Coordination In Information Systems Development (Isd) Teams, Shih-Chieh Hsu
Electronic Theses and Dissertations
Information system development (ISD) project is a knowledge-intensive teamwork process which requires members to coordinate their expertise to generate the final outcome. Breakdown or coordination and insufficient knowledge integration have been reported as critical factors which lead to ISD project failure. Most existing coordination literature focus on the effect of administrative coordination mechanisms toward project performance which hints that more efforts are needed to understand expertise coordination and explore ways to improve it. Addressing the above issues, two studies in this dissertation attempt to understand expertise coordination within the IS development team based on social capital perspective. The first study, …
User-Is Partnership And Is Development Success, Jook-Ting Jt Shim
User-Is Partnership And Is Development Success, Jook-Ting Jt Shim
Electronic Theses and Dissertations
Since 1970, high project failure rate and low user satisfaction has elicited research on users and their role in the process. It is believed that users' physical participation or psychological involvement in the development process can improve user satisfaction and/or system quality. Previous research treats users as a source of requirements and hypothesizes satisfaction to increase when requirements are fulfilled. However, inconsistent conclusions lead to confusion. Recently, a co-production concept has been proposed to understand consumer participation in product development process. In this reconceptualization, users, instead of requirement generator, should be part of the production. In this study, based on …