Business Commons^™

A Practical Transition Of Employees Towards Information Systems Adoption: A Public Service Perspective, Johan Rossouw Mr, Trish Alexander

The African Journal of Information Systems

This paper is a case study which studies change management in the pilot study phase of the implementation of an ERP system. This system, when rolled out in its entirety, will affect all parts of the public service and all state departments of an unnamed African country. Amongst the challenges faced is the matrix structure of the public sector, with one department seen as the driver of this change. This wide scope means that particularly skillful change management is required. Nine factors that had previously been identified from research literature on change management, IS adoption models, and different people-centric approaches …