Business Commons^™

Trust And Distrust Scale Development: Operationalization And Instrument Validation, John D. Rusk

Doctor of Business Administration Dissertations

Trust and distrust have been studied at great length by researchers in the field of information systems and various other fields over the past few decades without reaching consensus on conceptualization and measurement. The goal of this study was to determine if individual trust and distrust are separate constructs or opposite ends of the same continuum. To this end, based on theoretical rationale, an aggregation of extant, validated trust and distrust instruments combined with newly created trust and distrust items were used as input into a rigorous Q-sorting procedure. The Q-sorting process led to the first contribution of this research: …