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Full-Text Articles in Business
Developing A Model To Assess Feasible Capacity To Work-From-Home, Ryan Tripod, Sumarie Roodt
Developing A Model To Assess Feasible Capacity To Work-From-Home, Ryan Tripod, Sumarie Roodt
African Conference on Information Systems and Technology
With the growing popularity of Work-From-Home (WFH) organizations have been required to adapt their ‘ways of working’ strategies to the ‘new normal’, as both employees and organizations aim to reap the benefits of WFH. This has resulted in organizations and their leadership teams needing to create WFH strategies for their organizations. With many of these WFH strategies developed in isolation of all stakeholders, with the feasibility of these WFH strategies remain uncertain. Therefore, this research task has reviewed literature to develop a conceptual model that describes how leadership teams can make informed feasible WFH strategy decisions, through the concept of …
The Impact Of Mobile Banking Customer Experience On Loyalty Among Millennials In South Africa, Justice Ncube, Salah Kabanda
The Impact Of Mobile Banking Customer Experience On Loyalty Among Millennials In South Africa, Justice Ncube, Salah Kabanda
African Conference on Information Systems and Technology
Banks need to remain competitive in the ever-changing business environment. Millennials are one of the largest customer segments with a large digital and mobile appetite; as a result, they form a natural target for banks. To increase their customer base, banks need to ensure that their customer experience strategy caters for these young customers in accordance with their expectations. This study explores factors that influence customer experience in mobile banking and how this experience influences customer loyalty to their bank. This study used a mixed-methods strategy and collected data from 344 mobile banking users via an online survey questionnaire and …
Factors Affecting The Adoption Of Information And Communication Technologies In Africa: Literature Review, Edison Wazoel Lubua
Factors Affecting The Adoption Of Information And Communication Technologies In Africa: Literature Review, Edison Wazoel Lubua
African Conference on Information Systems and Technology
This paper synthesised the literature on the adoption of Information and Communication Technology within Africa. The purpose was to determine factors (reported by the literature) determining technology adoption and use, in Africa. The paper used the systematic literature review. The study analysed the factors descriptively. Based on the analysis, the following are the main five factors reported to affect the adoption and use of Information Technology in Africa: Lack of ICT knowledge, unreliable infrastructure, high cost of adoption, the perceived usefulness of ICT, and the perceived ease of use. The government and technology implementing organisation has the key role to …