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Upgrading Packaged Software: An Exploratory Study Of Decisions, Impacts, And Coping Strategies From The Perspectives Of Stakeholders, Huoy Min Khoo
Upgrading Packaged Software: An Exploratory Study Of Decisions, Impacts, And Coping Strategies From The Perspectives Of Stakeholders, Huoy Min Khoo
Computer Information Systems Dissertations
Packaged software is widely adopted and has become an integral part of most organizations’ IT portfolios. Once packaged software is adopted, upgrades to subsequent versions appear to be inevitable. To date, research on packaged software upgrade has not received the attention that it warrants, as academic research continues to focus on initial technology adoption. To explore this understudied yet important area, three research questions were proposed: (1) What influences the decision to upgrade packaged software? (2) How do stakeholders cope with software upgrade? (3) How does a packaged software upgrade affect stakeholders? A qualitative research method was used to study …