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Does Hispanic Oriented Safety Training Impact Current Construction Industry Safety Rates, Esteban Corrales Villalobos
Does Hispanic Oriented Safety Training Impact Current Construction Industry Safety Rates, Esteban Corrales Villalobos
Open Access Theses
Construction is an industry of risk, both physical and economical. Any and all occurrences can have implications on both these factors. One of the largest issues over the last years that has affected both these areas is construction safety. Labor accidents and illness can have a major impact on a company's bottom line and on their labor's ability to provide for their family. Hispanic labor over the years has been the fastest growing ethnicity and has had the highest injury rates in the construction industry. Cultural and language differences have caused this workforce to have a communication gap between them …
The State Of The Anti-Union Address: A Rhetorical Critique Of Select Service Worker Training Methods, Richard Ries
The State Of The Anti-Union Address: A Rhetorical Critique Of Select Service Worker Training Methods, Richard Ries
Electronic Theses and Dissertations
This is an interdisciplinary master's level thesis that explores links among technical writing, training manuals, surveillance, and anti-union rhetoric used with service workers in select American chains and franchises. Brief histories are provided, including those of technical writing, the rise of unions in America, and how technical writing became inextricably linked with labor. A major shift occurred in the 20th century when workers began interacting less with products and more with the public. The research focuses on training manuals, techniques, and rehearsed dialogues of McDonald's, Wal-Mart, Starbucks, Whole Foods, Panera, and Publix, though similar organizations are referenced. Service worker language, …