Business Commons^™

The Etic/Emic Dimensions Of Organizational Citizenship Behavior In Mexico: A Cross -Cultural Research Study, Luis Ortiz

Theses and Dissertations - UTB/UTPA

The purpose of this dissertation is to use field research data gathered from Mexican maquiladora administrative professionals in order to develop a new scale of Mexican Organizational Citizenship Behaviors (MOCB—“going beyond the norm”). A major tenet from the literature states that to correctly capture an entire phenomenon such as MOCBs in a different culture, researchers must use both the emic/etic dyad, triangulation, and should use employee samples.

The methodology in this dissertation utilizes a preliminary study and a main study. The first study uses two large multinational enterprises (MNEs) to empirically test six propositions. The preliminary study determined that organizational …