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Full-Text Articles in Business
How Should Bosses Lead? New Revelations From Frontline Managers, Bonnie A. Curtis
How Should Bosses Lead? New Revelations From Frontline Managers, Bonnie A. Curtis
Antioch University Full-Text Dissertations & Theses
Strategic business change in the 21st century has been fraught with issues, resulting in failure for more than half of all attempted efforts to transform companies. Frontline managers (FLMs) are key to successful corporate change, transforming a company’s direction into action and results and the COVID-19 pandemic has presented a unique business challenge for every Consumer Products Group (CPG) company and FLM by interrupting supply chains. The aim of this grounded theory study was to create theory by conducting open-ended interviews with 20 frontline managers to determine how they viewed themselves and their roles, teams, and bosses during change. Results …