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Full-Text Articles in Business
Effective Communication In The Performance Appraisal Interview: Face-To-Face Communication For Public Managers In The Culturally Diverse Workplace, John F. Kikoski
Effective Communication In The Performance Appraisal Interview: Face-To-Face Communication For Public Managers In The Culturally Diverse Workplace, John F. Kikoski
Political Science & Global Affairs Faculty Publications
A study restates and then extends a thesis about the performance appraisal process first published almost 15 years ago - that the public manager's performance in the face-to-face encounter of the appraisal interview itself is the Achilles' heel of the entire process. This 1983 article held that many public managers experience discomfort approaching the actual performance appraisal interview and difficulty in conducting it. They are usually untrained and may even be unaware of the scholarly work that has identified the skills that make for more effective face-to-face communication. The 1983 article also presented 6 specific microcommunication skills to help public …
Effective Communication In The Intranational Workplace: Models For Public Sector Managers And Theorists, John F. Kikoski
Effective Communication In The Intranational Workplace: Models For Public Sector Managers And Theorists, John F. Kikoski
Political Science & Global Affairs Faculty Publications
This article discusses theoretical models for effective interpersonal communication in the intranational workplace for public sector managers in the U.S. Effective communication is complete when the message has been understood. A message has been understood when it has been both clearly sent and received. Effective communication is a requisite to every step in the organizational process--from the mutual recognition and understanding of a topic or problem that triggered the communication in the first place to its final resolution. The second classical model of interpersonal communication was published by David Berlo. Berlo elaborated upon the Shannon-Weaver model. He recognized that interpersonal …