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Wake Up Your Call Center: Humanizing Your Interaction Hub, Rosanne D’Ausilio
Wake Up Your Call Center: Humanizing Your Interaction Hub, Rosanne D’Ausilio
Purdue University Press Books
D'Ausilio, an industrial psychologist, uses humor to encourage customer service representatives in call centers, their immediate superiors, middle and upper management, and team leaders, seniors, and supervisors. She offers simple tips on staying sane in the call center environment and on raising quality.