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Articles 1 - 6 of 6
Full-Text Articles in Business
An Investigation And Analysis Of U.S. Restaurant Tipping Practices And The Relationship To Service Quality With Recommendations For Field Application, Lei Wang
Dr Lei Wang
The purpose of this study is to investigate the relationship between tipping and service quality in restaurants. The central question is to find out whether tipping and service quality is correlated through literature review. The purpose of this study is to answer the research question and make recommendations for field practice accordingly.
The Consumer Experience Of Holidays Booked Via Daily Deal Promotions: An Online Content Analysis Of Traveller Reviews, Carmen Cox
Carmen Cox
While Daily Deal accommodation promotions through sites such as LivingSocial, Groupon, Scoopon, Ouffer and Cudo have become increasingly popular amongst industry operators and travellers alike, there is limited research about the extent to which they satisfy the end-users expectations. Consumers‟ self-reported evaluations of accommodation promotions sold through Daily Deal sites are analysed in this paper based on a content analysis of more than 500 online reviews submitted to TripAdvisor® by travellers who had purchased a ‘daily deal voucher’ to be used across a variety of Australian properties. The results find that while the majority of reviewers rated their stay experience …
Employee Retention: Job Embeddedness In The Hospitality Industry, Laurina Yam, Mike Raybould
Employee Retention: Job Embeddedness In The Hospitality Industry, Laurina Yam, Mike Raybould
Michael Raybould
Extract:Hospitality is a labour intensive industry, requiring human resources with various skill levels, ranging from unskilled positions to positions that require high levels of services and customer contact skills. Despite the industry relying heavily on employees, high turnover rates and associated cost of turnover and low retention of skilled employees are issues that plague the hospitality industry (Baum, 2008; Carbery, Garavan, O’Brien & McDonnell, 2003; Hinkin & Tracey, 2000; Walsh & Taylor, 2007). Recent turnover research in 64 four to five star Australian hotels showed turnover rates of 50.74% for operational employees and 39.19% for managerial employees; furthermore, the average …
Young Adult Development In Hospitality Management Schools Which Offer Craft Based Learning, John C. Niser
Young Adult Development In Hospitality Management Schools Which Offer Craft Based Learning, John C. Niser
John C. Niser
This research set out to examine the role of craft based education in hospitality management schools from a developmental perceptive. The first exploratory study found that craft based learning could not be isolated from the total learning environment in which students were developing adult thinking skills. The second investigation examined students from the same institution in the light of young adult development literature. Relativistic thinking was identified as a general area of agreement in the literature but the underpinning structural unity of this thinking skill could possibly be challenged. In the first school I conducted my study, interviewees did not …
Service Quality, Relationship Building And Innovative Technologies In The Scottish Tourism Industry, Betsy A. Pudliner
Service Quality, Relationship Building And Innovative Technologies In The Scottish Tourism Industry, Betsy A. Pudliner
Betsy A. Pudliner
In today's post-modern society, service takes greater meaning with the application of innovative technologies. In particular, historical and cultural service attitudes are renewed and easily expressed with the use of lnternet and World Wide Web applications. The Scottish tourism industry is viewed as a highly developed and fragmented economy. The foundations of tourism are in the small, family owned operations. Small businesses extend traditional alignment with destination marketing organizations with smaller, local virtual communities to capture and retain revenues. Consistency, in the delivery of quality experiences, is seen as a positive outcome with virtual community building. This paper describes research …
Dark Tourism And Significant Other Death: Towards A Model Of Mortality Mediation, Philip Stone Dr
Dark Tourism And Significant Other Death: Towards A Model Of Mortality Mediation, Philip Stone Dr
Dr Philip Stone
Dark tourism and the commodification of death has become a pervasive feature within the contemporary visitor economy. Drawing upon the thanatological condition of society and a structural analysis of modern-day mortality, this paper establishes theoretical foundations for exploring dark tourism experiences. The study argues that in Western secular society where ordinary death is sequestered behind medical and professional façades, yet extraordinary death is recreated for popular consumption, dark tourism mediates a potential social filter between life and death. Ultimately, the research suggests that dark tourism is a modern mediating institution, which not only provides a physical place to link the …