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Full-Text Articles in Business
A Heuristic Outlook On The Occupational Accidents Of Food & Beverage Staff In Hotels, Gulsah Akkus, Aytug Arslan, Merve Iscen, Burcu Isik
A Heuristic Outlook On The Occupational Accidents Of Food & Beverage Staff In Hotels, Gulsah Akkus, Aytug Arslan, Merve Iscen, Burcu Isik
Journal of Global Business Insights
The labor-intensive structure, 24/7 service availability, diversity of departments including kitchens, housekeeping, and technical services, the high labor turnover ratios, along with the long working hours and shift systems inherent in accommodation establishments all play a role in the occurrence of occupational accidents (OA). Fundamental reasons underlying OA are unsafe behavior and unsafe working conditions. This study analyzes with a qualitative method the OA that occur in the food & beverage (F&B) service department of accommodation establishments from the viewpoint of employees. The study concludes that the majority of these accidents are not high risk, and generally result from unsafe …
A User-Generated Content Analysis On The Quality Of Restaurants Using The Tourqual Model, Tiago S. Mondo, Andre R. C. Perinotto, Valerio Souza-Neto
A User-Generated Content Analysis On The Quality Of Restaurants Using The Tourqual Model, Tiago S. Mondo, Andre R. C. Perinotto, Valerio Souza-Neto
Journal of Global Business Insights
The restaurant market is becoming more competitive, and businesses are challenged to differentiate themselves in this sector in terms of quality of services. This research aimed to identify the specific indicators for measuring the quality of restaurant service in Brazil. Based on a quantitative paradigm, we adopted a user-generated content analysis with a sample of 1,143,631 customer reviews from 35,611 restaurants in seven Brazilian cities available on the TripAdvisor platform. We collected and registered the data in text and analyzed the results with the support of T-LAB software. Moreover, we adopted TOURQUAL Protocol (Mondo, 2014) to identify the main requirements …
Co-Occurrence Network Analysis (Cna) As An Alternative Tool To Assess Survey-Based Research Models In Hospitality And Tourism Research, Mehmet A. Koseoglu, John A. Parnell, Hasan E. Arici
Co-Occurrence Network Analysis (Cna) As An Alternative Tool To Assess Survey-Based Research Models In Hospitality And Tourism Research, Mehmet A. Koseoglu, John A. Parnell, Hasan E. Arici
Journal of Global Business Insights
Hospitality and tourism (H&T) researchers employ structural equation modeling (SEM) and other multivariate techniques to test their models with survey data. These approaches assess relationships among constructs and model fit, but they do not highlight the most influential survey items or links among them. Other challenges include method-specific requirements for appropriate data, the best indices to identify optimal models, minimum sample sizes, missing data, and interpreting the results from complex models. Co-occurrence network analysis (CNA) can mitigate these limitations. This study validates CNA in the H&T field with a survey dataset that assesses market strategy, nonmarket strategy (NMS), organizational values, …
Destination Management: Right Or Wrong Measures, Abdullah Tanrisevdi, Osman Nuri Ozdogan, Vedat Acar, Sibel Kilicdere
Destination Management: Right Or Wrong Measures, Abdullah Tanrisevdi, Osman Nuri Ozdogan, Vedat Acar, Sibel Kilicdere
Journal of Global Business Insights
Planning studies are important for the competitiveness of destinations and their actions with the principles of sustainability. Kuşadası and Didim, which have been among the most important mass tourism destinations in Turkey since 1960, have also long experienced common problems such as lack of coordination, environmental and infrastructural problems, and a lack of an integrated destination approach. Although a series of initiatives have been attempted to solve these problems—with a series of initiatives and good intentions—these initiatives have ultimately failed to achieve their outcomes. The current study aims to present the problems faced with destination management in both destinations. Specifically, …
Antalya’S Tourist Security: A Gap Analysis Of Expectations Vs Perceptions, Abraham Terrah, Vivienne Wildes, Trishna Gajjar Mistry
Antalya’S Tourist Security: A Gap Analysis Of Expectations Vs Perceptions, Abraham Terrah, Vivienne Wildes, Trishna Gajjar Mistry
Journal of Global Business Insights
The tourism industry strongly contributes to the gross domestic product of many countries. An important aspect of the tourism industry is the security of tourists and its connection to the overall tourism security of a country or tourist location. It is essential to identify vulnerable areas and require security improvements within the tourism industry. This study aims to identify security gaps in the Mediterranean city of Antalya from a tourist perspective. Tourists have been classified in this study as leisure tourists, business tourists, and special event tourists. The research identified expectations and perceptions gaps in the transportation sector, accommodation …
Waste Management Practices Of Small Hotels In Accra: An Application Of The Waste Management Hierarchy Model, Ishmael Mensah
Waste Management Practices Of Small Hotels In Accra: An Application Of The Waste Management Hierarchy Model, Ishmael Mensah
Journal of Global Business Insights
One of the most visible impacts of hotels on the environment is waste. Waste generated by hotels tends to have adverse impacts on the environment. There are, therefore, concerns that the proliferation of small hotels in Accra, the capital city of Ghana, could have adverse impacts on the environment since small hotels have been found to take little action to address their environmental impacts. This paper examines the waste management practices of small hotels in Accra, based on the Waste Management Hierarchy (WMH) model. A survey of 260 managers of small hotels in various parts of Accra was undertaken, employing …
The Suitability Of Disabled Friendly Holiday Accommodation In Turkey: The Case Of Kastamonu Hotels, Aydogan Aydogdu, Emrah Yasarsoy, Huseyin Pamukcu
The Suitability Of Disabled Friendly Holiday Accommodation In Turkey: The Case Of Kastamonu Hotels, Aydogan Aydogdu, Emrah Yasarsoy, Huseyin Pamukcu
Journal of Global Business Insights
The purpose of this study is to understand the extent to which the hotels under the supervision of the Ministry of Culture and Tourism in the center of the Turkish city Kastamonu are fit for the accommodation of the disabled. The author investigated six accommodation facilities located in the center of Kastamonu by utilizing various tools for data collection, including the Survey Method, face-to-face interviews with business managers, and the Drop-off and Pick-up (DOPU) method. Descriptive statistics were utilized to analyze the data. The results indicated that accommodation in these places is far from satisfying the special requirements for the …
Using The Mixed Methods Research To Model The Hotel Performance Measurement In Egypt: An Example From A Hotel Chain, Karam G. Zaki
Using The Mixed Methods Research To Model The Hotel Performance Measurement In Egypt: An Example From A Hotel Chain, Karam G. Zaki
Journal of Global Business Insights
The aim of this research is to propose a process dynamic model for measuring and benchmarking performance in hotel food and beverage operations. This model involves three sequential stages; first, identifying the existing performance measures used in hotels; followed by, calculating performance using Data Envelopment Analysis (DEA) and LINGO application; third, benchmarking the performance index. The research design involves a case study methodology with the choice of mixed methods. It uses 20 in-depth semi-structured interviews, group discussions, archival analysis, and direct observations. A panel data from 2007 until 2016 was obtained from the hotel cases to get performance calculations and …
Reinventing Tourism Cities: Examining Technologies, Applications, And City Branding In Leading Smart Cities, Mehmet C. Yavuz, Muhittin Cavusoglu, Abdulkadir Corbaci
Reinventing Tourism Cities: Examining Technologies, Applications, And City Branding In Leading Smart Cities, Mehmet C. Yavuz, Muhittin Cavusoglu, Abdulkadir Corbaci
Journal of Global Business Insights
Cities have become engines of economic development. Numerous cities have positively affected the living conditions of residents and visitors by using technological and innovative service delivery tools called smart city technologies and applications. These technologies and applications can be seen at government and private buildings, city facilities, information and communication technology infrastructure, and personal services. They have a net-positive impact on the environment and natural resources by reducing harmful emissions and the excessive and unnecessary use of energy, water, gas, public and private transport vehicles, and more. Cities have used these technologies and applications to brand themselves as having …