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Employee Retention: Job Embeddedness In The Hospitality Industry, Laurina Yam, Mike Raybould

Michael Raybould

Extract:Hospitality is a labour intensive industry, requiring human resources with various skill levels, ranging from unskilled positions to positions that require high levels of services and customer contact skills. Despite the industry relying heavily on employees, high turnover rates and associated cost of turnover and low retention of skilled employees are issues that plague the hospitality industry (Baum, 2008; Carbery, Garavan, O’Brien & McDonnell, 2003; Hinkin & Tracey, 2000; Walsh & Taylor, 2007). Recent turnover research in 64 four to five star Australian hotels showed turnover rates of 50.74% for operational employees and 39.19% for managerial employees; furthermore, the average …